Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, VMWare, Postgres and Salesforce.
Spinnaker Support has an immediate need for a PostgreSQL Technical Solution Architect (TSA) to join our team in the United States. The TSA will possess deep technical expertise across PostgreSQL database technologies, enterprise open-source ecosystems, and associated high availability, performance, migration, and cloud-native architectures. The TSA will engage in critical aspects of database support delivery and solution lifecycle management including technical analysis, architecture design, migration planning, performance optimization, troubleshooting, implementation, customer advisory, team development, and pre-sales support activities. The TSA will act as a trusted advisor to customers and internal teams, providing expert-level architectural guidance for complex PostgreSQL environments across on-premises, hybrid, and cloud deployments. The role requires the ability to manage technical compliance, operational resilience, and best practices throughout all stages of the database lifecycle. This role is fully remote, but must be based in the US.
Experience / Education Requirements
Required
- Bachelor’s Degree or equivalent experience
- 15+ years of database administration, architecture, or support experience
- 10+ years hands-on PostgreSQL experience in enterprise environments
- Strong experience with PostgreSQL performance tuning, HA/DR, replication, backup/recovery, and security
- Engagement in Postgres Community as contributor or reviewer.
- Experience with PostgreSQL migrations from Oracle, SQL Server, or other commercial databases
Preferred
- Experience with cloud platforms such as AWS, Azure, or GCP
- Experience with enterprise PostgreSQL distributions such as EDB, Crunchy Data, or similar
- PostgreSQL or cloud certifications preferred
Essential Functions and Responsibilities
- This position is considered level 4 help desk support.
- Must have excellent customer focus and communication, friendly interaction, and a passion to help customers with their software issues.
- Provide technical expertise required by application support team.
- Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
- Must have ability to work well within a collaborative team environment.
- Drive customer satisfaction by tracking issues from start to closure.
- Occasional after hours, weekends and holiday support including participating in on-call rotation.
- Lead architecture and design discussions for enterprise PostgreSQL solutions
- Serve as the technical lead and trusted advisor for complex customer engagements
- Collaborate with engineering, support, delivery, and sales teams to ensure successful customer outcomes
- Mentor junior engineers and contribute to team capability development
- Participate in escalation handling for critical production issues and provide advanced troubleshooting support
- Identify opportunities for automation, operational efficiency, and process improvement
Required Competencies (Knowledge, Skills, and Abilities)
- Expert-level understanding of PostgreSQL architecture, internals, administration, and ecosystem tooling
- Strong understanding of replication technologies, clustering, connection pooling, backup/recovery, and observability frameworks
- Experience with Linux system administration and scripting
- Knowledge of Kubernetes, containers, and cloud-native database deployments is highly desirable
- Flexibility, adaptability, and ability to work effectively in ambiguous or rapidly evolving environments
- Excellent written and verbal communication skills
- Strong remote working discipline with the ability to independently manage customer and internal deliverables
Preferred Technical Experience
- PostgreSQL
- Patroni, PgBouncer, HAProxy
- Streaming Replication and Logical Replication
- Backup technologies such as pgBackRest or Barman
- Monitoring tools such as Prometheus, Grafana, and ELK
- Cloud database services including Amazon RDS/Aurora PostgreSQL, Azure Database for PostgreSQL, and Google Cloud SQL
- Database migration and schema conversion tools
- Infrastructure automation using Ansible, Terraform, or similar tools
- Kubernetes operators for PostgreSQL
We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location.
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Skills Required
- Bachelor's Degree or equivalent experience
- 15+ years of database administration or architecture experience
- 10+ years hands-on PostgreSQL experience
- Strong PostgreSQL performance tuning experience
- Experience with PostgreSQL migrations from other databases
What We Do
Spinnaker is the premier global provider of on-premise and cloud-based enterprise software support services. Mid-size to Fortune 100 global enterprises and public sector organizations that run Oracle, SAP, and Salesforce software turn to us for third-party support, managed services, and/or consulting services. Our exacting standards, proven processes, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. The type of services we provide for our customers are critical to their successful operation. We monitor, maintain, enhance, and secure their software through changing business conditions to ensure it is always operating at peak performance. In 2021, we announced Ultimate support Guarantee, our commitment to delivering a high-quality support experience to our customers and the first and only such Guarantee in the market. We embrace and resolve complex challenges that others in our industry shy away from – and we always do it at a fair price
