The Role
Supervise on-site security team and daily security operations at a client location. Ensure compliance with post orders, perform patrols and inspections, respond to incidents and emergencies, maintain security systems and equipment, manage staffing and scheduling, and serve as the primary client liaison while delivering strong customer service and leadership.
Summary Generated by Built In
Job Summary & Responsibilities
LOCATION:
Empire Mall – Sioux Falls, SD
PAY:
Starting at $19.50/hour
POSITION TYPE:
Full-Time
SCHEDULE:
Primarily 1:00 PM to 9:00 PM. Occasional 8:00 AM to 4:00 PM shifts. Days off are either Tuesday & Wednesday or Wednesday & Thursday.
OVERVIEW:
We are seeking a Post Site Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.
BENEFITS:
- Medical, dental, vision, and short-term disability insurance
- 401(k) with company support
- Paid time off
- Employee discounts (retail, dining, entertainment)
- Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
- Focus on work-life balance and employee well-being
POSITION TYPE:
Full-Time
SCHEDULE:
Varies by business needs
OVERVIEW:
We are seeking a Post Site Supervisor to lead the day-to-day security operations at an assigned client location. This position is responsible for supervising Security Officers, maintaining a safe and welcoming environment, ensuring compliance with post orders and company policies, and serving as the primary on-site liaison between the client and Andy Frain Services. The Post Site Supervisor leads by example through professionalism, strong customer service, and effective leadership.
BENEFITS:
- Medical, dental, vision, and short-term disability insurance
- 401(k) with company support
- Paid time off
- Employee discounts (retail, dining, entertainment)
- Employee Assistance Program (EAP)
- Focus on work-life balance and employee well-being
KEY RESPONSIBILITIES:
Team Leadership & Supervision- Supervise, coach, and support Security Officers and Shift Leads.
- Manage performance through coaching, documentation, and corrective action when needed.
- Assist with hiring, onboarding, and training new employees.
- Ensure proper staffing, scheduling, coverage, and accurate timekeeping.
- Oversee daily security operations and ensure compliance with post orders and company policies.
- Perform post inspections and verify required patrols, reports, and logs are completed accurately and on time.
- Perform Security Officer duties as needed while leading daily site operations.
- Respond to incidents, emergencies, and alarms while coordinating with law enforcement, fire, and emergency responders as needed.
- Maintain emergency preparedness and enforce established safety procedures.
- Monitor and support security systems including CCTV, access control, fire panels, elevators, radios, and related equipment.
- Ensure company vehicles and security equipment are inspected and maintained.
- Identify safety concerns and recommend corrective actions.
- Serve as the primary on-site contact for client representatives.
- Build positive working relationships with mall management, tenants, vendors, and local police and fire departments.
- Communicate regularly with the Operations Manager regarding staffing, performance, incidents, and operational needs.
- Provide exceptional customer service while maintaining a professional appearance and demeanor.
QUALIFICATIONS:
Required- High school diploma or equivalent required; additional education is a plus.
- Previous security experience with supervisory or leadership responsibilities.
- Knowledge of security operations, emergency response, and safety procedures.
- Ability to obtain and maintain all required licenses and certifications.
- Strong written and verbal communication skills, including report writing.
- Proven leadership and coaching abilities.
- Strong customer service mindset.
- Excellent organizational and multitasking skills.
- Ability to remain calm and make sound decisions during emergencies.
- Comfortable using security technology and standard office equipment.
- Reliable, adaptable, detail-oriented, and able to work effectively with diverse groups.
WORK ENVIRONMENT:
This is a hands-on leadership position requiring both supervision of staff and active participation in daily security operations, including patrols, inspections, incident response, extended standing and walking, and occasional overtime based on business needs.
ADDITIONAL INFORMATION:
This position requires professionalism, reliability, and adherence to all Andy Frain Services policies, client expectations, and safety standards. Duties and responsibilities may vary based on operational needs.
Preferred QualificationsMINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
Competencies (as demonstrated through experience, training, and/or testing):
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
Compensation/Benefits:
Competitive Pay, Vacation/PTO, Medical/Dental/Vision, 401K.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
Pay RangeAdditional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
- High School Diploma and/or equivalent; Required
- Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry.
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
- CPR and First Aid Certification a plus.
Competencies (as demonstrated through experience, training, and/or testing):
- Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
- Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
- Knowledge of security operations and procedures.
- Knowledge of supervisory practices and procedures.
- Ability to provide positive direction and motivate performance.
- Understanding of a variety of security and safety devices and controls.
- Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
- Ability to track and maintain schedule assignments.
- Ability to be an effective team member.
- Ability to maintain professional composure when dealing with unusual circumstances.
- Courteous telephone manner.
- Ability to adapt to various sites and changes in post procedures.
- Ability to adapt to changes in the external environment and organization.
- Ability to write routine correspondence, including logs and reports.
- Good organizational skills.
- Strong customer service and results orientation.
- Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
- May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
- Directing staff in a positive manner.
- May be required to work overtime without advance notice.
- Required ability to handle multiple tasks concurrently.
- Keyboarding, basic computer usage and operating controls.
- Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
- Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
- Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
- Close vision, distance vision, and ability to adjust focus.
- May be required to use vehicle for the performance of duties.
- On occasion may be required to perform stressful and physical activity.
- Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
- Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
- May be exposed to or required to handle sensitive and confidential information.
Compensation/Benefits:
Competitive Pay, Vacation/PTO, Medical/Dental/Vision, 401K.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
Starting at $19.50/hour
Compensation & Benefits- Comprehensive medical, dental, vision, and STD insurance - 401(k) plan for future savings - Generous paid time off to recharge - Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues - Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources - Support for stress management, financial guidance, legal assistance, and family challenges - Commitment to mental and emotional well-being, fostering a thriving work-life balanceSkills Required
- High school diploma or equivalent
- Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system
- At least 1 year supervisory experience within the Security Industry
- Previous security experience with supervisory or leadership responsibilities
- Knowledge of security operations, emergency response, and safety procedures
- Ability to obtain and maintain all required licenses and certifications
- Must be willing to submit to a background investigation
- Strong written and verbal communication skills, including report writing
- Must be able to meet state, county and municipal licensing requirements for Security Officers
- Comfortable using security technology and standard office equipment (CCTV, access control, radios)
- CPR and First Aid Certification
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The Company
What We Do
Andy Frain Services leads in comprehensive security and event solutions, delivering reliable business security for offices, warehouses, plants, and facilities.
