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About the role:The mission of the Post Sales Solutions Engineer is to be the technical partner our customers trust from signature to renewal. In this role, you will get every account onboarded and upgraded cleanly, resolve hard issues before they escalate, and spot renewal risk and expansion opportunity early, so LucidLink customers stay, grow, and become raving fans.
We are advertising this role for hire in either the UK or the East Coast of the United States. Candidates must be willing to support customers across a range of time zones and geographies.
Key objectives for success:Ensure customers are upgraded to the most recent version of LucidLink's products
New, assigned customers are taken through an onboarding call within 30 days of signing and verified in internal monitoring tools
Own and maintain renewal and expansion tracking for assigned accounts
Reduce/minimize avoidable escalations of technical support tickets
APIs, SDKs and integrations - Guides technical customers to the integration approach that actually fits their environment.
Distributed storage and cloud architecture - Reasons through metadata vs. data separation, caching, and encryption trade-offs well enough to defend them under scrutiny.
Identity and access fluency - Leads conversations on SSO, 2FA, and role-based permissions in practice, not just from a script.
Methodical troubleshooting - Diagnoses complex or sensitive technical issues under pressure and knows when, and how, to pull in help before they escalate.
Clear technical teaching - Explains technical material equally well to engineers and executives, and adapts pacing and depth live while running training.
Relationship ownership - Acts as the trusted technical point of contact on strategic accounts, from routine check-ins to high-stakes escalations.
Commercial awareness - Spots renewal risk and expansion potential without being asked and manages their own book of renewals.
Migration and continuity planning - Scopes migration and business-continuity plans sized to a customer's infrastructure and risk tolerance.
LucidLink is the file streaming platform for large-file workflows. We give teams and tools instant access to data in the cloud, so work starts right away, anywhere. No downloads, no syncing, no VPNs. What began as a faster way to open huge media files is now a platform spanning streaming from existing storage, on-site acceleration, web and mobile access, and a developer layer that connects agents to the filespace, all with zero-knowledge security and enterprise governance built in. More than 4,000 companies and 100,000 users in over 150 countries stream more than 100 petabytes with LucidLink, and the Television Academy has recognized us with an Engineering, Science & Technology Emmy Award. Founded in 2016 by storage industry veterans, we are headquartered in San Francisco with an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe and Australia.
Reasons to join LucidLink:
Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.
Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.
Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.
Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.
At LucidLink, AI fluency is a core professional competency. As part of our interview process, we'll explore how you currently use AI tools in your work and how you think about using them responsibly.
Skills Required
- Experience guiding customers on APIs, SDKs, and integrations
- Knowledge of distributed storage and cloud architecture, including metadata, data separation, caching, and encryption
- Fluency with SSO, 2FA, and role-based permissions
- Methodical troubleshooting ability for complex technical issues
- Ability to clearly teach technical concepts to engineers and executives
- Ability to own technical relationships for strategic customer accounts
- Commercial awareness of renewal risk and expansion opportunities
- Ability to scope migration and business-continuity plans
- Willingness to support customers across multiple time zones and geographies
What We Do
The Cloud NAS LucidLink has reimagined the file system built for the cloud to provide a truly innovative alternative to today’s prevailing architectures. Engineered for enterprises seeking a scalable, reliable file service with best-in-class security and zero operational overhead, LucidLink revolutionizes the use of object storage for modern cloud-computing environments by transforming the cloud into a local storage tier. LucidLink Filespaces cloud-native NAS solution is ideal for organizations that would like to take advantage of cloud storage economics and utilize it for applications, file systems, and high-performance workloads. Built-in software, running on the endpoint, delivered as SaaS, with no middleware and no appliance, virtual or physical. LucidLink leverages cloud-based storage with the functionality you expect from an on-premises hardware NAS – only better. A Filespace is a shared global namespace that acts like any other high-performance network-attached storage (NAS) even though the data is hosted in the cloud. Designed to address the business needs around storing large data sets on and off-premise and accessing them over distance, distributed teams get secure, on-demand access to digital assets, and can collaborate on files, in the cloud, from anywhere. LucidLink’s SaaS approach improves scalability, reliability, and data durability while enhancing team collaboration and productivity. Customers benefit from time, cost savings, tighter control over data storage, security, and device and sovereignty mandates.
