ABOUT TALON.ONE:
Talon.One is the leader in the incentives space, enabling brands to create data-driven, personalized loyalty programs and promotions that drive customer engagement and business growth. Our platform empowers enterprises to better distribute incentives and maximize the ROI of their promotional strategies.
The 10 member APAC team operates across Australia, Singapore, and India, working with some of the region’s largest banks, omnichannel retailers, and telcos.
This is a remote role; however, you must be located in Singapore.
ABOUT THE ROLE:
We are seeking an experienced and dynamic Regional Director, Customer Growth, to lead our post-sales Customer Success and Technical Account Management teams across APAC & the Middle East. This strategic leadership role will focus on ensuring customers maximize the business impact of their loyalty programs and promotions, driving retention, and expanding revenue opportunities. You will work closely with Sales, Partnerships, and Product teams to optimize incentive strategies, demonstrate ROI, and grow customer investment in Talon.One.
ONCE YOU ARE HERE YOU WILL:
- Lead and mentor a team of CSMs and TAMs to ensure customer success and growth.
- Oversee the post-sales journey, ensuring smooth onboarding, adoption, and value realization.
- Use data-driven insights to demonstrate ROI and optimize loyalty and promotions strategies.
- Develop frameworks for measuring promotion effectiveness, including A/B testing and benchmarking.
- Conduct executive business reviews (QBRs) to track performance and identify growth opportunities.
- Collaborate with customer teams to enhance campaign strategies and engagement tactics.
- Drive upsell, cross-sell, and renewal opportunities with Sales and Partnerships teams.
- Establish Talon.One as a trusted advisor in loyalty, promotions, and incentives.
- Represent Talon.One at industry events and customer workshops to drive thought leadership.
- Support customers in leveraging Talon.One’s integration ecosystem for enhanced automation and personalization.
WHAT WE NEED YOU TO BRING TO THE TABLE:
- 8+ years in Customer Success, Account Management, or Post-Sales leadership in SaaS, MarTech, or Loyalty.
- 3+ years of people management experience with diverse, distributed teams.
- Proven ability to demonstrate ROI and drive business growth through promotions and loyalty strategies.
- Strong commercial mindset with experience in renewals, upsells, and expansions.
- Expertise in customer lifecycle management, including onboarding, adoption, and retention.
- Experience working with banks, retailers, fintechs, and marketplaces in digital engagement.
- Exceptional stakeholder management skills, engaging CMOs, CDOs, and loyalty teams.
- Strong communication, presentation, and data-driven decision-making skills.
- Technical acumen to understand APIs, integrations, and dependencies to support TAMs and customers.
- Fluency in English; additional APAC or Middle Eastern language proficiency (Mandarin, Japanese, Korean, Arabic) is a plus.
- Willingness to travel within the APAC & Middle East regions as needed.
- Join the leader in the incentives space, working with top-tier brands across APAC & the Middle East.
- Help transform how businesses optimize promotions and loyalty investments.
- Work at the intersection of data, marketing, and customer experience in a high-growth environment.
- Enjoy a flexible and remote-friendly work environment with strong career growth opportunities.
- 30 vacation days
- Remote-work abroad up to 90 days
- Country-specific life insurance, disability benefits, and retirement/pension programs
WHY YOU SHOULD WORK FOR US:
- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
Do you want this job?
We’d love to hear from you! Apply directly via the form below.
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
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What We Do
Talon.One is building the world’s most sophisticated, API-based Promotion Engine. That means we provide the entire backend and user interface our clients need to build loyalty programs, generate coupons, track referrals, create bundles, and really any other promotion solution they can imagine — all using our rule-based engine. We believe that rewarding customers and creating incentives are an essential part of building meaningful relationships and we want to make rich, scalable promotion tools available to marketers in companies of all sizes. From our HQ in Berlin, to our offices in Boston, Birmingham and Singapore, Talon.One is made up of over 96 people from over 40 nationalities. Despite our different origins and our spread across the globe, we all have a few things in common — we love creative problem solving, we value independent thought and we want to give developers and marketers the tools they need to create promotions from scratch in a simpler, more intuitive way.
Why Work With Us
Talon.One is the first all-in-one Promotion Engine, and our technology is now the gold standard for promotion micro services. We’re strong advocates of flexibility in our product and the same is true in our working lives. We don’t believe that your job has to be the most important thing in your life. Everyone has unique reasons to feel inspired by
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