Co-op

Post Office Manager - Middlesbrough, Stokesley

Posted 2 Days Ago

Be an Early Applicant

2 Locations

In-Office or Remote

23K-29K Annually

Entry level

Retail • Software

The Role

Lead the day-to-day operation of a post office branch, managing and developing the team, maintaining safe and compliant processes, handling cash and reporting accurately, and delivering excellent customer and community service. The role requires post office experience using Horizon systems, familiarity with cash, stock and reporting procedures, and strong communication, organization, and performance-improvement skills.

Summary Generated by Built In

Post Office Manager - Middlesbrough, Stokesley
Location: Middlesbrough, Stokesley
£29,365 per annum pro rata (£22,588 based on 30 hours)

Join us as a Post Office Manager where you’ll lead a service that really matters to your community. With post office services in over 350 stores, our branches play an important role in supporting our colleagues, members and customers every day.

As Post Office Manager, you’ll lead the day-to-day operation, bringing people together, supporting your team to succeed, and working closely with store colleagues.

Why this job matters:

You’ll deliver a trusted, essential service that people rely on. You’ll help create a welcoming, inclusive environment where colleagues feel supported and customers feel valued, making a real difference in your community.

What you’ll do:

Lead, support and develop your team to deliver great service and performance
Ensure the branch is safe, compliant and runs smoothly day to day
Manage cash, balance and reporting to maintain operational accuracy
Build strong relationships with customers, members and the local community

What you'll bring:

Experience in a post office environment, including the use of systems such as Horizon, alongside cash, stock and reporting processes
Experience leading or supporting a team in a fast-paced setting
Strong communication and organisation skills, with a focus on improving performance
A passion for customer service and supporting your local community

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

Full training and career development resources
30% discount on Co-op products in store
Flexible access to you pay as you earn it
Up to 10% pension contributions
36 days holiday (pro rata and including Bank Holidays)
24/7 access to GP appointments, and colleague support programme
Market-leading policies to help you though life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.