Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We’re strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth.
At Better Debt Solutions, our Retention team plays a critical role in protecting client outcomes and company revenue. The Post Enrollment Specialist supports clients after enrollment by stabilizing accounts, preventing cancellations, and reinforcing long-term program success. This role is performance-driven, structured, and designed for professionals who can balance empathy with accountability. This role offers a competitive $25/hour base pay, plus a monthly performance incentive. Most team members earn an additional $1,500–$2,000 per month, with top performers earning $4,000–$5,000+ monthly based on results.
Why Join Us?- Stable, non-exempt position with opportunities to earn based on performance
- Structured Processes & Support – Strong systems, training, and leadership
- Career Growth Opportunities – Advancement within retention and operations
- Collaborative Culture – Work closely with cross-functional teams
- Comprehensive Benefits – Medical, Dental, Vision coverage
- Trusted Brand – BBB Accredited company with a strong industry reputation
- Handling high-volume inbound client calls focused on account stabilization and retention
- Preventing cancellations by addressing concerns and reinforcing program value
- Supporting at-risk clients through structured, compliant solutions
- Guiding clients through expectations, timelines, and next steps in the program
- Managing difficult or emotional conversations with professionalism and control
- Accurately documenting call activity and outcomes in internal systems
- Collaborating with internal teams to support long-term client success
- 1–2 years of experience in customer service, sales, or client retention
- Experience in financial services or debt settlement preferred
- Strong verbal communication and active listening skills
- Ability to influence, de-escalate, and handle objections effectively
- Emotional intelligence with the ability to maintain structure under pressure
- Strong attention to detail and documentation accuracy
- Comfort working in a fast-paced, performance-driven environment
- Experience using CRM and call management tools
This is a full-time, non-exempt position based in-office in Irvine, CA. Candidates must be willing to commute to the office Monday through Friday. This isn’t just a support role — it’s a critical position focused on client success, revenue protection, and retention outcomes. If you thrive in structured environments and are confident navigating high-stakes conversations, we’d love to hear from you.
APPLY TODAY & Join a Team Built for Stability and Growth.
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What We Do
Better Debt Solutions, located in Irvine, CA, is dedicated to empowering individuals and families facing financial hardships. Our programs, rooted in integrity and compassion, serve to educate and guide clients toward financial control and freedom. Having been founded in 2022, we've had the privilege of assisting over 17,000 individuals. We take pride in helping them break free from debt, rediscover their independence, and embark on a journey to rebuild their lives. It is this unwavering commitment to exceptional customer care that has earned Better Debt Solutions an esteemed A+ rating as an accredited member of the BBB. At our workplace, synergy, innovative thinking, and a dedicated focus on personal and professional development form the bedrock of our culture. Become a catalyst for meaningful change by joining our growing team, where we are passionately devoted to transforming lives through financial empowerment
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