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Better's mission is to make homeownership simple, faster, and more accessible for everyone.
The Role
The Post Closing Manager will lead operations in mortgage post-closing, manage teams, ensure compliance and coordination with internal and external stakeholders, and drive efficiency in loan processing.
Summary Generated by Built In
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $110 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better Opportunity
We are seeking a results-driven and execution-focused Manager to lead Post Closing operations across multiple interdependent functions, including Pre-Purchase, Collateral, Final Docs, Shipping, Agency Data Delivery, Curtailment Mitigation, and Government Insuring. This leader will be central in managing day-to-day operations, identifying and removing bottlenecks, and ensuring consistent file movement across the post-closing lifecycle. The role demands high agility, visibility into aging loans, and decisive action to resolve escalations before they impact investor delivery or insurability timelines.
Responsibilities
- Lead cross-functional operations across Pre-Purchase, Collateral, Final Docs, Shipping, PC Support, Agency Data Delivery, Curtailment Mitigation, and Government Insuring
- Oversee end-to-end pipeline performance and loan aging with a focus on SLA adherence, delivery timelines, and risk mitigation
- Act as the primary escalation point for Post Closing operational issues impacting investor delivery, agency insuring, or data accuracy
- Drive coordination with internal partners (Closing, Servicing, Warehouse Banks, Investor Relations) and external entities (Fannie Mae, Freddie Mac, FHA, VA, and document custodians)
- Ensure accurate and timely data delivery to agencies, mitigating downstream insuring delays or agency rejections
- Implement and oversee controls to prevent curtailments, ensure purchase readiness, and resolve document exceptions proactively
- Manage and coach team across functional areas, ensuring operational alignment, staffing effectiveness, and continuous feedback loops
- Lead performance reviews, hiring, promotions, and discipline actions with a focus on productivity and engagement
- Provide real-time reporting and visibility to executive leadership regarding loan status, team performance, and emerging risks
- Maintain expertise in investor and agency guidelines; communicate and implement changes across Post Closing channels
- Triage escalations, identify root causes, and drive rapid resolution to prevent downstream delivery, insuring, or compliance risk
- Operate effectively across shifting priorities and hybrid workflows while maintaining strict regulatory and data integrity standards
Qualifications
- 5+ years of leadership experience in Post Closing or end-stage mortgage operations
- High School Diploma or GED required; Bachelor’s Degree preferred
- Deep understanding of investor delivery, trailing docs, insuring requirements, and data reconciliation
- Expertise in data integrity, curtailment prevention, and insurability standards (FHA, VA, USDA, Fannie, Freddie)
- Experience managing teams in a high-volume, SLA-driven environment
- Deep understanding of delivery, purchase, and insuring readiness
- Proven success in managing both people and processes in a performance-critical role
- Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions
- Demonstrated experience managing multiple pipelines across different loan channels
- Demonstrated experience working in a fast paced and changing environment
- Demonstrated experience effectively managing relationships with internal and external partners
Company Benefits
We’re proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits:
- Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
- Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
- Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
- Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
- Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
- Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
- Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
- Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Top Skills
Analytical
Data Integrity
Mortgage Operations
Problem Solving Skills
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The Company
What We Do
Founded in 2016, Better is a digital-first homeownership company whose services include mortgage, real estate, title, and homeowners insurance. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable.
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion. We see the value in each person's perspective and recognize their talents, regardless of what the market says. We believe it's important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
Why Work With Us
The Better mission is rooted in values that drive us.
We do what’s in the best interest of the consumer
We have growth mindsets, not fixed ones
We believe that success lies in execution, not credentials
We act like owners, not just employees
We work to find answers on our own, not wait for them to be given to us
We optimize for mission, not ego
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