About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
Figure is looking for an experienced backend Mortgage/HELOC originating professional to join our Operations team. In this role you will own the Figure HELOC post close process from beginning to end, leveraging your experience and expertise of the role to ensure we have recordable security instruments . The Post Close Operations Associate will manage all investor inquiries related to recorded deed of trust, note, assignments of mortgage, managing/shipping of trailing documents, as well as processing and recording of Assignments of Mortgage. Join this innovative team and make a big impact!
What You’ll Do
- Partner with customer operations and processing to ensure a smooth post close mortgage process
- Provide exceptional customer service to both internal and external customers
- Be process focused and continuously look for opportunities for improvements and efficiencies
- Work independently to prioritize work based on investor delivery expiration and closing dates
- Handle tasks such as printing, signing, notarizing, and recording relevant documents
- Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations
- Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART
- Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing
- Manage the processing of new PLDs, document revisions, and handling of tax affidavits, FP7, and other necessary paperwork in collaboration with our vendors.
- Address security instrument exceptions and lien release issues, including conducting county research, outreach, and resolving recording exceptions.
- Manage RSD tasks when closing defects are identified, dispositioning appropriately for next steps.
- Manage outreach efforts for unsecured liens, including calls, emails, FedEx letters, and SandCastle orders.
- Process documents for closing appointments as necessary
- Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant.
- Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs.
- Oversee the process for FNMA loan delivery and MERS registration
- Perform additional duties as assigned to support the team and company operations
What We Look For
- 1+ year of administrative and/ or customer-facing experience
- Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
- Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines
- Exceptional customer service skills to work with external customers
- Ability to organize and manage a large pipeline of loans
- Analytical skills and drive to look for process improvements and ways to digitize and automate processes
- Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack.
Preferred Experience
- Experience in residential mortgage lending with Post-Closing experience
- In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
- Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM.
- Knowledge of State and County recording requirements and needs
- Adhere to all company security policies and data handling procedures.
- Complete mandatory security awareness training within required timeframes.
- Promptly report any suspected security incidents or suspicious activity to the Security team.
Salary
- Base Compensation Range: $25/hr
- 15% bonus target, paid monthly
This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
Employer-paid life and disability insurance
11 observed holidays and PTO plan
Up to 12 weeks of paid family leave
Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-MM1 #LI-Hybrid
Skills Required
- 1+ year of administrative and/or customer-facing experience
- Ability to work in a fast-paced startup environment and meet tight deadlines with little direction
- Professional and concise communication with cross-functional teams and ability to resolve issues within response deadlines
- Exceptional customer service skills for external customers
- Ability to organize and manage a large pipeline of loans
- Analytical skills and drive to identify process improvements and automation opportunities
- Proficiency with G Suite (Docs, Sheets, Slides), Google Drive, and collaboration via Slack
- Adhere to company security policies and data handling procedures; complete mandatory security awareness training and report incidents
- Experience in residential mortgage lending with Post-Closing experience
- In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
- Thorough understanding of federal and state regulations (RESPA, TILA, HOEPA, QM) and recording requirements
Figure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Figure and has not been reviewed or approved by Figure.
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Healthcare Strength — Health coverage is fully employer‑paid on select plans for employees and dependents, alongside company‑paid life and disability insurance and mental‑health support. This breadth and low out‑of‑pocket cost are highlighted as standout aspects of the package.
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Leave & Time Off Breadth — Time off is positioned as flexible with generous PTO, paid holidays, and sick time. Paid family leave is available for both birthing and non‑birthing parents.
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Equity Value & Accessibility — Equity is broadly offered with renewal grants and the option to take performance bonuses as equity. This structure signals accessible ownership across roles.
Figure Insights
What We Do
Figure has applied blockchain technology across a series of real-world applications that are delivering real and immediate value to everyday consumers across sectors, including loan origination, private company cap table and fund management, security markets and payments. Figure has and continues to develop innovative products and services that seek to bypass traditional incumbents within the financial services industry. Simply put, Figure is delivering on the promise of blockchain technology. Over $15B in transactions have been conducted on the Provenance Blockchain, a layer 1 designed for financial services, built and deployed by Figure. As one of the first lenders to fully use blockchain technology, Figure is driving adoption across the lending ecosystem and providing stakeholders the benefit of an immutable record of asset ownership on the Provenance Blockchain. Figure’s HELOC product has enabled over 85,000 households across 45 states to unlock a combined $6 billion in equity from their homes. These lines of credit give people the opportunity to fund home improvement projects, secondary education, and more. Figure is a regulatory powerhouse, boasting over 200 lending, servicing and money transmission licenses, SEC approval as an Alternative Trading System, and FINRA approved broker-dealer status. While some fintech companies aim to compete with traditional banks, Figure has stuck to expanding use cases for blockchain in finance and creating tech-enabled solutions for deep financial change in the markets. The company's iterative approach to product development has helped it to meet the evolving needs of its customers.
Why Work With Us
Figure creates tech-enabled, cutting-edge solutions for deep financial change, meeting the evolving needs of its customers. As the only firm leveraging blockchain technology to create real-world applications and immediate value to everyday consumers, Figure is effectively bridging the gap between the digital asset and traditional finance spaces.
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