Senior Business Consultant – Business Banking
Full time, 12 month Fixed Term Contract
Location: Britomart, Auckland
Mō te tūranga | About the Role
The Senior Business Consultant - Relationship Support role provides specialist support to Business customers with a focus on proactively contacting customers regarding their maturing loans and deposits. Reporting to the Senior Manager, Business Service, you will assist customers with fixed rate rollovers and term deposit maturities.
Responsibilities include negotiating pricing and seeking to retain customers, with guidance and support from the wider business team where required. If facilities need to be restructured, you will need basic lending knowledge to ensure the right information is collected for referral to a business lender. The timely actioning of Mortgage Discharge Requests (MDRs) is also a component of this role.
This role should be viewed as the steppingstone to other lending roles within the Business team such as Business Manager or Analyst.
Na tōu rourou | What will you bring?
Must be confident making outbound contact with customers therefore 2 years + previous experience working with business customers is preferred
Ability to have a needs based, strategic conversation with a customer vs. purely transactional, combined with knowledge of the financial services industry and previous experience delighting customers in a service environment
Able to confidently negotiate with customers on pricing and a strong understanding of the NZ economic environment and the dynamics of interest rate markets would be an advantage
Proven ability to build relationships with customers and internal business partners
Excellent interpersonal, oral, and written communication skills
Advanced knowledge of Westpac’s Business products and services, previous experience with NZLO would be an advantage
Knowledge of Westpac’s pricing frameworks for loans and deposits, proficiency with Nomis
Westpac Hei Wāhi Mahi | Working at Westpac
Immerse yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Banking benefits and insurance discounts
Career growth – we promote internal capability; we have programmes that recognise star performers
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
7 September 2026Skills Required
- At least 2 years of experience working with business customers
- Confidence making outbound customer calls
- Ability to conduct needs-based, strategic customer conversations
- Knowledge of the financial services industry
- Experience delivering excellent customer service
- Ability to negotiate customer pricing
- Ability to build relationships with customers and internal business partners
- Excellent interpersonal, oral, and written communication skills
- Advanced knowledge of Westpac business products and services
- Basic lending knowledge
- Understanding of Westpac pricing frameworks for loans and deposits
- Proficiency with Nomis
- Understanding of the New Zealand economic environment and interest rate markets
- Previous experience with NZLO
Westpac Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Westpac and has not been reviewed or approved by Westpac.
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Leave & Time Off Breadth — Extensive paid and unpaid leave options span wellbeing leave, Culture/Lifestyle/Wellbeing days, purchased leave up to 12 weeks, career breaks, and various specialized leaves. This breadth supports work-life balance and accommodates a wide range of personal circumstances.
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Parental & Family Support — Parental provisions include 16 weeks full pay (or 32 at half pay) for primary carers, four weeks for support carers, and continued superannuation during unpaid parental leave. Additional supports cover domestic and family violence leave, Family Pathways leave, and grandparental leave.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include counselling and coaching services, workplace mental health training, free nutrition advice, and health insurance access with pre‑existing conditions covered if joined promptly. Financial and lifestyle perks include banking discounts for employees and families and the myDiscounts program.
Westpac Insights
What We Do
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services. We also have offices in key financial centres around the world including London, New York, Hong Kong and Singapore. Westpac Group's portfolio of financial services brands and businesses is focused on our vision, which is "To be one of the world’s great service companies, helping our customers, communities and people to prosper and grow.”
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