We are looking for a POS Support Engineer to join our IT team in Harrods. You will provide a first class support service for our key Retail & Restaurant Systems – primarily EPOS and related systems but also some others
Working to a 4-on 4-off shift pattern, our RSS Team provide 7 day proactive and reactive support to ensure our retail and restaurant operations remain fully functioning at all times. Our SLAs are important to us and our RSS Engineers are instrumental to ensuring our support service exceeds expectations
About The Role
This is a hands on, technical role, in a fast paced and busy environment; key daily activities include monitoring our systems for availability, tracking ticket queues for support issues, investigating and troubleshooting incidents and
building & configuring new EPOS & related systems.
You will also:
- Investigate & resolve incidents and requests assigned to the Retail Systems Services team
- Build and configure EPOS and related systems
- Install, fix and replace EPOS and related systems
- Assist with the management of all monitoring system tools
- Ensure that the Retail Systems Services Manager is informed of any operational activities
About You
As the POS Support Engineer you will have previous experience working with EPOS Systems and have a background working in retail. You must be a confident, articulate communicator who has the ability to manage stakeholder for brands as first point of contact/ able to have sensible conversations.
You will also have excellent attention to detail with good communication skills as these are essential in ensuring our high standards. We are looking for someone who has analytical skills, problem solving skills and can troubleshoot in areas. Ideally you will have an IT background too. It is important in this role that you can work 4 days on 4 days off totally store based (including Bank Holidays and weekends)
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Harrods reserve the right to close applications early if we receive a high number of applications for this role
Additional Information:
Time Type:
PermanentDepartment:
IT Retail Systems Services (Tom Lindsay)Skills Required
- Previous experience working with EPOS/POS systems
- Background working in retail
- Ability to build, configure, install, fix and replace EPOS and related systems
- Experience investigating, troubleshooting and resolving incidents and service requests
- Experience managing or assisting with monitoring system tools
- Confident, articulate communicator and first point of contact for stakeholders/brands
- Excellent attention to detail and strong communication skills
- Analytical skills and problem solving abilities
- Ability to work a 4-on/4-off store-based shift pattern including weekends and bank holidays
- IT background (ideally)
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
