ABOUT THE ROLE
Location: London Store (Regent Street)
Status: Full-Time
Compensation: ~£35,000.00 annually
Position Summary:
The POS Supervisor is a extension of store Management. The POS Supervisor manages the cash flow and point of sale processes and procedures for their respective store. They are the liaison and voices for all cash management needs from the retail door to HQ. The POS Supervisor in partnership with management, operations and finance implements SOP and training for Customer Experience Associates (CEA). The POS Supervisor in partnership with store management dictates the behaviors and procedures within the cash wrap areas.
Responsibilities :
Ambassador for the brand by re-enforcing an exceptional customer experience and setting the expectation with our CEAs.
Completes all CEA-required transactions with accuracy and efficiency.
Completes and updates all components of current CEA training programs.
Ensures data integrity and cash handling procedures are followed.
Provides POS/CEA training to team as needed.
Handles customer situations in compliance with exceptional customer service while following internal policy and procedures.
Maximizes opportunities at the cash-wrap to improve customer loyalty.
Audits, follows up and gives feedback on register auditing procedures.
Performs opening and closing register procedures.
Performs all retail related charge backs.
Manages and aligns POS procedures across all retail doors in partnership with Store Management/Market Training Specialists.
Assists store management in running the stores daily operations when needed.
Skills:
Works with high attention to detail, ensuring that all aspects of an assignment, project and/or process are thought through, addressed, and delivered for optimal results.
Works with forward-thinking, solution-orientated mindset; ensuring projects, processes and procedures are built out for long-term and within Brand's best interest.
Works well cross-functionally, and amongst their teams; ensuring that all decisions made are shared as a collective effort, with a high level of awareness of impact on others. Tends to be a voice of guidance.
Works with passion and care; ensuring that strong ethics and empathy are behaviors continuously exuded.
Additionally, their behavior is the best reflection of the Brand's vision, mission and goals.
Experience:
2-3-year experience in a managerial role.
Experience with retail/apparel operations and Point of Sale a plus
Ability to multitask and manage multiple projects at once
Thorough communication and detail oriented
Problem solver and solution oriented.
Ability to lead a large team and delegate task.
Top Skills
What We Do
Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that’s celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it’s woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women, and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents.
Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW and many others.
