In 2004, Acrelec revolutionized the restaurant industry by pioneering the digital ordering kiosk. Since then, we have been designing and manufacturing deeply integrated software and hardware solutions, primarily in France, and helping our customers improve the in-store experience and automate and simplify point-of-sale operations.
LET’S GET PHYGITAL!
- + 1,100 dedicated employees
- Presence in 22 countries
- A culture based on customer passion, commitment, creativity, team spirit, and empathy
Description du poste
Are you passionate about technology and client success? Join Acrelec and become the voice of Acrelec in your market! We’re looking for a Professional Services Specialist to support self-order kiosk software and ensure smooth operations for leading QSR brands in Italy.
What You’ll Do?
- Support self-order kiosk software operations and content management.
- Set up and monitor A/B tests to optimize performance.
- Manage QA and adoption of new application releases.
- Coordinate pilots and deployments of new versions.
- Follow up on outstanding software support issues.
- Perform estate grooming: OS & middleware updates, monitoring tools for estate views.
- Participate in customer-facing grooming sessions and represent Acrelec in operational activities.
- Create and maintain localized documentation for each release along with troubleshooting guides to pass on to levels 1 and 2 support teams.
- Train local teams or client staff on new releases and troubleshooting procedures.
- Use monitoring tools to produce estate health reports
Your Impact :
You’ll be the local expert ensuring smooth deployments and high-quality service, working closely with our Program Manager and engineering teams. Your role is key to driving innovation and operational excellence.
QualificationsWhat We’re Looking For ?
- English fluency (written & spoken).
- Strong IT skills: networking, OS.
- Nice to have: QA experience.
- Location : Italy, Milano area.
Why Acrelec?
- Be part of a global leader in self-ordering technology.
- Work on innovative projects that shape the future of QSR.
- Grow within a dynamic professional services team.
Carrières - Acrelec
Top Skills
What We Do
Acrelec is a global technology company focused on reinventing the customer experience for restaurant and retail brands. Leveraging decades of software, hardware and service expertise, we develop and integrate new platforms that increase customer engagement, optimize efficiency and improve operations.
Our 800 employees around the globe collaborate with our customers and partners to design, create and build the world’s leading smart stores. Never satisfied with the status quo, our passion is in delivering breakthroughs that drive business results.
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