Mellon Technologies, the parent company of Mellon Group, is a leading provider in electronic transactions, telephone customer service, and business process outsourcing. Specializing in innovative Point of Sale (POS) solutions, we are committed to delivering reliable products and high-quality services to our clients.
We are looking for a POS Operations Support Coordinator to support the daily operations of our POS Service team.
The role focuses on ensuring smooth processes, monitoring performance, and driving continuous improvement.
Key Responsibilities:
- Monitor daily operations and resolve issues promptly
- Ensure SLA compliance and track performance metrics
- Analyze data and recommend process improvements
- Coordinate and communicate across teams
- Handle escalations and ensure timely resolution
- Support internal communication and team efficiency
Requirements
- Bachelor’s degree in Engineering, IT, Business, or related field
- 2–4 years of experience in operations or service coordination
- Strong analytical and organizational skills
- Excellent communication skills
- Proficiency in Microsoft Office (BI/reporting tools are a plus)
Benefits
- Competitive salary
- Health insurance
- Training and development opportunities
- Dynamic work environment
Skills Required
- Bachelor's degree in Engineering, IT, Business, or related field
- 2-4 years of experience in operations or service coordination
- Strong analytical and organizational skills
- Excellent communication skills
- Proficiency in Microsoft Office
- Experience with BI/reporting tools
What We Do
Mellon Group of Companies, established in 1994 and headquartered in Piraeus, Greece, is a leading multinational organization providing comprehensive technology solutions, contact center services, and business process outsourcing. With a presence in over 11 countries, the group specializes in payment technologies, retail banking software, and hardware solutions. They partner with technology leaders to facilitate secure transactions and interactions for financial institutions, retail chains, and public sector organizations across Central and SE Europe.
