ABOUT THE ROLE
Location: Vancouver store
Status: Full Time
Pay Rate: $26.00-$28.00/hr
Position Summary: The POS Lead is a extension of store Management. The POS Lead manages the cash flow and point of sale processes and procedures for their respective store. They are the liaison and voices for all cash management needs from the retail door to HQ. The POS Lead in partnership with management and Retail Coordinator implements SOP and training for staff. The POS Lead in partnership with store management dictates the behaviors and procedures within the cash wrap areas.
RESPONSIBILITIES
Primary Responsibilities:
Ambassador for the brand by re-enforcing an exceptional customer experience.
Completes all cashier-required transactions with accuracy and efficiency.
Completes all components of current cashier training programs.
Ensures data integrity procedures are followed.
Provides register/cashier training to team as needed.
Handles customer situations in compliance with Policy and Procedures.
Maximizes opportunities at the cash-wrap to improve customer loyalty.
Audits, follows up and gives feedback on register auditing procedures.
Performs opening and closing register procedures.
Performs all retail related charge backs.
Manages POS procedures across all retail doors in partnership with Store Management/Lead Cashiers.
REQUIREMENTS
Availability
Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
Experience:
2-3-year experience in a managerial role.
Experience with retail/apparel operations and Point of Sale a plus
Ability to multitask and manage multiple projects at once
Thorough communication and detail oriented
Problem solver and solution oriented.
Ability to lead a large team and delegate task.
Skills:
Works with high attention to detail, ensuring that all aspects of an assignment, project and/or process are thought through, addressed, and delivered for optimal results.
Works with forward-thinking, solution-orientated mindset; ensuring projects, processes and procedures are built out for long-term and within Brand's best interest.
Works well cross-functionally, and amongst their teams; ensuring that all decisions made are shared as a collective effort, with a high level of awareness of impact on others. Tends to be a voice of guidance.
Works with passion and care; ensuring that strong ethics and empathy are behaviors continuously exuded.
Additionally, their behavior is the best reflection of the Brand's vision, mission and goals.
WHO YOU ARE
Professional Characteristics:
Efficient and effective communicator
Strong multitasker and efficient delegator
Organized
Comfortable with following up and holding themselves and others accountable
Personal Characteristics:
Responsible and reliable
Natural born leader
Career driven
A people-person
WHO WE ARE
Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.
Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.
The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.
Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering anything other than in-person work, is fraudulent.
Skills Required
- Open and flexible availability, including evenings, overnights, weekends, holidays, special projects, drops/releases, and business-required shifts
- Two to three years of experience in a managerial role
- Experience with retail or apparel operations and point-of-sale systems
- Ability to multitask and manage multiple projects simultaneously
- Thorough communication skills and strong attention to detail
- Problem-solving and solution-oriented abilities
- Ability to lead a large team and delegate tasks
- Efficient communication and organization
- Ability to follow up and hold oneself and others accountable
What We Do
Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that’s celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it’s woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women, and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW and many others.
