At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
What We’re Looking For:
A technically curious and detail driven systems specialist to support the configuration, testing, integrity, and performance of enterprise POS platforms across multiple hotel outlets. This role applies structured systems analysis and establishes technical standards to validate configurations, support system updates, and identify data or performance inconsistencies to help maintain reliable and secure POS environments.
Who You Are:
Detail oriented and methodical, with a strong focus on accuracy and adherence to technical standards.
Service oriented collaborator who works effectively with IT and operational teams.
Clear and practical communicator who shares updates and findings in an easy-to-understand way.
Organized and adaptable, able to manage multiple priorities in a fast-paced environment.
Hands on problem solver who follows established processes to support system reliability.
Veterans and military spouses encouraged to apply.
What You’ll Do:
Support POS system configuration and validation, including menu structures, pricing logic, permissions, and access controls.
Execute structured system testing and validation activities for updates, enhancements, and compliance changes.
Analyze system usage trends and performance data to identify inconsistencies or optimization opportunities.
Support incident resolution through technical validation, configuration review, and structured troubleshooting.
Collaborate cross functionally with F&B, inventory, finance, and operations teams.
Support alignment with PCI DSS technical requirements by following approved configuration standards.
Document system configurations, workflows, testing results, and change control activities.
Perform structured system analysis to identify contributing factors in technical incidents.
Support the implementation of approved technical and process improvements.
Participate in maintenance, testing, and deployment activities as required.
Perform other technically oriented duties aligned with system reliability and operational needs.
Maintain reliability to support operational needs and perform other duties as assigned to support team and organizational goals.
Your Qualifications Include:
2+ years of experience supporting POS systems, enterprise applications, or integrated IT platforms.
Working knowledge of system configuration principles, structured testing, and technical troubleshooting.
Ability to analyze system behavior, validate configurations, and support issue resolution.
Basic understanding of networking concepts, permissions, and data integrity.
Familiarity with Oracle Symphony, Micros, or similar POS systems preferred.
Exposure to change management, testing cycles, or deployment validation preferred.
Ability to document technical processes with accuracy and attention to detail.
Proficiency in Microsoft Excel and basic reporting tools preferred.
Experience in Hospitality or Restaurant POS preferred.
Skills Required
- 2+ years of experience supporting POS systems, enterprise applications, or integrated IT platforms.
- Working knowledge of system configuration principles, structured testing, and technical troubleshooting.
- Ability to analyze system behavior, validate configurations, and support issue resolution.
- Basic understanding of networking concepts, permissions, and data integrity.
- Familiarity with Oracle Symphony, Micros, or similar POS systems.
- Exposure to change management, testing cycles, or deployment validation.
- Ability to document technical processes with accuracy and attention to detail.
- Proficiency in Microsoft Excel and basic reporting tools.
- Experience in Hospitality or Restaurant POS.
What We Do
Loews Hotels & Co is an American luxury hospitality company that owns and operates hotels and resorts across the United States and Canada.
