Portfolio Team Leader
Kings Hill, West Malling
The Opportunity
The Portfolio Team Lead is a hybrid sales and service role within the SearchFlow Sales Team. You will provide support to the Head of Portfolio with the day-to-day running of the team, alongside completing various tasks to support the retention and growth of Portfolio. The role has a hybrid focus on workflow management, sales and service.
The role will involve:
- Providing support to the Head of Portfolio in managing and deleting workflow to the team.
- Leading daily huddles with the team to focus on work volumes, goals and focuses
- Supporting the Head of Portfolio in setting work standards expectations
- Delivering exceptional customer service to both our internal and external customers through effective communication
- Providing coaching and feedback to the team
- Responsible for achieving daily SLA’s and annual business targets for growth and retention
- Providing support to our customers through the entire lifecycle of new and existing projects in line with the expected SLAs and performance standards. Including but not limited to mapping, quotation, query support and resolution, completion collations and post completion qualification.
- Develop and adopt a consultative sales approach to customer relationship management to identify leads, opportunities, customer sensitives and risk
- Effectively qualify all incoming project requests, tailoring our product and pricing offering dependant on customer and project needs with a focus on maximising revenue.
- Managing pipeline effectively and communicate project and opportunity progression to the Portfolio Team and wider Sales team through face-to-face meetings and updating Salesforce records as per the expected standards.
- Collaborating with our customers to understand their specific Portfolio feedback and needs, then work with the Head of Portfolio and Portfolio Team Leader to continue developing and enhancing our processes and service.
About You
You will be a tenacious, driven, and ambitious individual with excellent customer service and persuasive skills and someone who sets and achieves high standards. You will have consultative selling experience and be confident managing sales pipeline management. Be keen to develop your career in sales but will also enjoy the customer service element of a sales role. Your communications skills will be second to none and you will be someone who enjoys working to targets.
You will also have/be:
- Confident, in person and over the phone
- Good presentation skills
- Organised and methodical
- High attention to detail – ability to work on large scale projects with high levels of accuracy
- Able to thrive in a hardworking and dynamic team
- Comfortable in challenging and being challenged
- Collaborative, energetic, and hands-on
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What We Do
Landmark Information, part of the Daily Mail General Trust, is the UK’s leading provider of land and property search information, including digital mapping, environmental risk reports and sophisticated property management tools to all property professionals such as Architects, Surveyors, Lenders, Environmental Consultants and Estate Agents. Giving access to the largest repository of professional mapping and data in the UK – including, small and large scale digital mapping and data, GIS, historical maps, aerial photography and site intelligence reports, together with high-quality environmental risk and planning information. our focus on quality data enables us to provide unrivalled expertise and solutions that create peace of mind for our customers. We work closely with industry leaders including Ordnance Survey, the Environment Agency, the Coal Authority and the British Geological Survey which enables Landmark to offer the most accurate data and information which has established Landmark as one of the largest geographical information databases in Europe.
