Portfolio Representative

At Clicklease, we're on a unique mission – to empower the small business owners often overlooked by traditional lenders. If you're considering joining our team, envision yourself at the heart of our vibrant headquarters in West Valley City, UT, or contributing to our impactful operations from Radial, Alajuela, Costa Rica. At Clicklease, we've cultivated a dynamic work environment that goes beyond routine services. At Clicklease, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to turn their dreams into reality. If you're passionate about purpose-driven work, innovation, and making a tangible impact, Clicklease is where your career journey begins.

Join us in shaping a future where every business owner has the opportunity to thrive.

Clicklease’s operations team is expanding! We are looking for engaging collections agents.  Our collectors are responsible for providing a quality customer experience while working to collect and negotiate terms of repayment on outstanding lease account balances. You'll work in a professional, customer-centric, and high-volume environment; taking inbound calls and texts; making outbound calls, texts and emails while using an auto-dialer or direct dial system to find reasons for delinquency.

Provide exceptional service while being empathetic when evaluating customers’ situations to provide relevant solutions.  Mitigate risk by adhering to all Clicklease policies and procedures, as well as local, state, and federal regulations.  May manage mid or later-stage delinquent accounts.  Refers more complex issues to a higher-level Collections role.
You'll work ON SITE:
Monday - Friday: 8:00 AM - 5:00 PM
Compensation: $41,600 - $50,000 + monthly performance bonus
FLSA Exemption: Exempt

What you'll be doing:

• Partnering with lessees to determine the reason for account delinquency and evaluating customers' financial situations

• Negotiating for full payment or creating terms for repayment

• Handling escalation calls and/or more complex collection situations (especially for level III roles)

• Consistently learning and applying operational policies and State & Federal regulations governing collection practices

• Working within a structured schedule; calls are monitored for quality and compliance

• Demonstrating strong organizational and time management skills to achieve department productivity metrics

• Completing other duties as assigned by leadership

What you have:

• Intermediate to strong written and verbal communication skills

• 2 or more years of experience in a customer contact role in a fast-paced organization

• 1 or more years of collections or account resolution experience (2+ years for level III)

• Ability to work independently or in a team environment

• Professional, courteous, and occasionally assertive communication style

• Ability to follow instructions, identify issues, and resolve problems

What will make you stand out:

• High School diploma or equivalent

• 3 or more years of collections or account resolution experience for level III roles

• Knowledge of the lease industry or similar financial services experience

• Strong organizational and analytical problem-solving skills

• Demonstrated experience handling complex accounts or escalations

What We Offer

• Competitive salary and 401(k) with company match

• Generous paid time off and 11+ holidays

• Health, dental, and vision insurance

• Company-paid life and disability coverage

• HealthJoy benefits platform and telehealth access

• Meaningful work with a fun, supportive team

Why Work for Clicklease

At Clicklease, we believe small businesses are the backbone of the economy—and we're here to help them grow. We're a fast-growing fintech company with a big heart and an even bigger mission: to make equipment financing easy, inclusive, and accessible.

What makes Clicklease different?

• High-growth environment

• People-first culture

• Diverse and inclusive

• Fun is part of the job

• Your voice matters

At Clicklease, we don't just talk about our values—we live them. Join us and help make financing awesome.

Clicklease is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated with respect and dignity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.