Portfolio Manager I

REPORTS TO: Regional Portfolio Manager                                                             SALARY RANGE: $55,000-$65,0000

The Portfolio Manager I is responsible for the active management of all property and asset management functions for a single assigned property. This includes oversight of the property management agreement, financial and occupancy reporting, and compliance with all program requirements. The position also works closely with the on‑site property management team, ownership, city stakeholders, and HUD representatives to evaluate financial performance, ensure the property operates within JHA/HUD budget benchmarks, and monitor operational performance in alignment with long‑term planning and established service standards.

• Establish portfolio management strategies which seek to mitigate risk and actively seek out areas for improvement.
• Conduct regular analyses of operating statements, budgets, property condition scores (PHAS and other) and other data relating to asset management, reporting to Director and executives as needed.
• Maintain clear and consistent communication with regional/portfolio managers regarding project capital and operating budgets, lease up, maintenance, rent collections, annual monitoring, and day-to-day procedural issues.
• Coordinate minor to moderate property improvement or rehabilitation work to be done by independent contractors, and construction project manager for major construction projects.
• Manage the strategic plans for the portfolio assigned.
• Collaborate with occupancy, procurement, planning, development, construction, resident services, legal, vendors, and other JHA departments to deliver high quality customer service to every resident.
• Monitor capital and operational, annual, and long-term plans, and assist in gathering, preparing, and reviewing the required elements of the RAD program.
• Manage preventative and capital maintenance annual plans for the assigned portfolio.
• Direct team or onsite staff, vendors, and owners to ensure effective compliance in accordance with JHA policy, HUD regulations, RAD program requirements, state, and local compliance, and existing contracts.
• Maintain effective working knowledge of HUD and JHA regulatory requirements related to Public Housing, PVB, MOD Rehab, RAD, and LIHTC.
• Conduct and enforce UPCS, HQS, and other general inspections in accordance with local, state and HUD required federal regulations for the assigned portfolio. 
• Provide excellent customer service to residents through open and effective lines of communication, proactively addressing property issues, and timely resolution of resident concerns and work requests.
• Consistently track and document communications, meetings, and site-based assessments and inspections to support the departmental knowledge management system.
• Review and monitor PM Tenant File Folder Audit practices to ensure compliance with HUD/JHA regulations.
• Coordination for the HAP contract obligations.
• May be required to attend after-hour meetings and respond to after-hour emergencies as assigned.
• Other duties as assigned.

• Fair Housing Certification — Must be completed within the first 60 days of employment. 
  • May be obtained through the Jacksonville Human Rights Commission at no cost or through the HUD Exchange Fair Housing Course or other approved providers.
• Rent Calculation Certification — Must be completed within 120-180 days.
• Minimum Passing Score Requirement: Employees are required to achieve a score of 80% on all certification exams to demonstrate competency and readiness for independent work.

• Public Housing Manager (PHM) certification 
  • Acceptable providers: NAHRO or Nan McKay, HOTMA‑updated version preferred.
• Public Housing Specialist certification (Nan McKay).

• Specialized Portfolio‑Based Certifications (as applicable), including but not limited to: 
  • LIHTC/TCS
  • RAD/PBV
  • Family Self‑Sufficiency (FSS)
  • Or other certifications based on assigned property types and program requirements.