At Johnson Controls, we are transforming how our global Installed Base fuels growth, innovation, and customer value.
Portfolio Manager, Global Installed Base
Reports to: Global Installed Base Director
Backed by executive sponsorship, enterprise investment, and partnerships with platforms like Microsoft, Salesforce, SAP, Oracle, and PTC, this role offers unmatched visibility, cross functional influence, and the opportunity to shape the future of our digital services strategy.
As part of JCI’s Services Transformation Initiative, this role sits at the center of one of the company’s highest priority strategic efforts. You will determine how our global Installed Base is transformed into actionable insights that shape how we sell, service, and grow. The decisions you make will directly influence service penetration, ARR expansion, customer retention, and revenue growth across every major line of business. Your work will accelerate seller effectiveness, unlock new monetization pathways, and drive meaningful impact across core financial metrics.
Key ResponsibilitiesPortfolio Leadership & Governance
- Own the global Installed Base portfolio strategy, roadmap, lifecycle model, and prioritization across all JCI lines of business.
- Track KPIs linked to FY26 objectives, including pipeline growth, Field View adoption, digital thread quality, 3‑month KPI improvements, service penetration, contract expansion, and asset monetization.
- Lead portfolio reviews, execution governance, and stakeholder alignment across global and regional teams.
Data, Analytics & AI Integration
- Define business and functional requirements for lifecycle analytics, segmentation models, asset scoring, predictive signal development, and Installed Base KPIs.
- Improve signal‑to‑noise ratio and ensure clarity in lifecycle insights across connected and non‑connected assets.
- Maintain technology taxonomy, asset hierarchy standards, and guide the ongoing deployment of JCI’s Asset Digital Thread.
Cross‑Functional Execution & Delivery
- Embed Installed Base insights into Connected Services, modernization, ARR expansion, and monetization programs.
- Partner with Sales, Services, Product, and Regional Ops to align execution and remove friction.
- Coordinate with Salesforce CRM, SAP, Oracle, and the NextGen Service Management system to ensure process and system readiness.
Lifecycle Insights → Global Services Strategy
- Translate Installed Base analytics into strategies that enhance service penetration, lifecycle contracting, and recurring revenue.
- Influence pricing, packaging, and global service offering evolution based on lifecycle data.
People Leadership
- Lead and develop the Installed Base Analyst and Installed Base Product Specialist.
- Foster innovation, operational rigor, and continuous improvement across the Installed Base team.
Change Leadership & Field Adoption
- Drive adoption of Installed Base tools, analytics, and workflows across sales and service organizations.
- Deliver training, communications, and change management aligned to global rollout plans.
- 8+ years in portfolio management, services strategy, product management, or program leadership in industrial equipment manufacturing.
- Expertise in technology taxonomy, asset hierarchy modeling, and lifecycle asset management.
- Strong experience influencing and executing within matrixed global organizations.
- Proficiency with Salesforce, SAP, Oracle, and enterprise service management systems.
- Strong communication, stakeholder management, innovation mindset, and operational discipline.
- Domain knowledge across HVAC/Chillers, Fire, Security, and Controls.
- Experience in Connected Services, ARR models, predictive maintenance, or asset monetization.
- Leadership experience overseeing analysts or product specialists.
- Milwaukee, Chicago, San Antonio, Cleveland
- Travel 25–30%, including some international travel
HIRING SALARY RANGE: $120k-170k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Skills Required
- 8+ years in portfolio management, services strategy, product management, or program leadership in industrial equipment manufacturing
- Expertise in technology taxonomy, asset hierarchy modeling, and lifecycle asset management
- Strong experience influencing and executing within matrixed global organizations
- Proficiency with Salesforce, SAP, Oracle, and enterprise service management systems
- Strong communication, stakeholder management, innovation mindset, and operational discipline
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
