Portfolio Manager, Case Management (ER Manager)

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Support  and develop high performing case managers within a large, complex and fast paced environment
• Lead quality case management across a diverse operational portfolio within the Qantas Group 
• 12-month parental leave cover position based at our head office in Mascot, Sydney

Looking to take your employee relations or legal expertise in a new direction? Join our collaborative and high-performing team where your investigative skills and strategic thinking will make a real impact.

As the Portfolio Manager, Case Management (ER Manager), you'll support and develop a team of Case Managers handling complex and sensitive employee matters. Reporting to the Senior Manager, Case Management, you’ll review casework, coach through complexity, and partner closely with senior leaders, HR and IR to manage risk and deliver balanced outcomes. You’ll also contribute to reporting, data analysis and continuous improvement initiatives. As we look to improve our operating model, you will play a key role in supporting the broader HR team on understanding the case management process.

This role is ideal for an experienced Employee Relations Manager or ER professional who enjoys combining hands on case expertise with coaching and leadership in a fast paced, highly regulated environment. 

What you’ll bring to the role:

• Tertiary qualification in Employment Law/Human Resources/related field
• Proven experience in Employee Relations, case management or employment law, ideally in a large, complex or highly regulated organisation 
• Demonstrated people leadership experience, including coaching, reviewing work and developing capability 
• Strong judgement and attention to detail in complex and sensitive matters 
• Excellent communication and stakeholder influencing skills, including with senior leaders 
• The ability to manage competing priorities in a fastpaced environment 
• A continuous improvement mindset and confidence using data and insights to inform decisions 
• High levels of resilience, emotional intelligence and professionalism 

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Applications close: Tuesday, 7th of April 2026