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PMO Lead
Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation.
Are you looking for a role where you can shape how an organisation delivers change, balances assurance with pace and makes confident decisions? If you have experience leading a PMO in portfolio, project or product environments and want to help evolve a modern PMO function, this role could be for you.
We're not just hiring — we're inviting you to help shape how change is delivered across the organisation.
Contract: Permanent
Working hours: 35 hours per week is full time. We are open to part time/flexible working patterns where possible. Please let us know in your application your desired working pattern.
Salary: This role offers a salary range of £60,045 – £72,984 per annum. The final offer will reflect the successful candidate’s skills, experience, and interview performance.
Location: London
Reporting to: Head of PMO
Our permanent hybrid policy expects colleagues to work at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The effective management and delivery of an ambitious portfolio of change is central to our organisational strategy. As PMO Lead you will play a leadership role in shaping and operating a modern Portfolio Management Office that supports projects, programmes and product-led delivery.
You will be responsible for the oversight, assurance and enablement of our portfolio, ensuring that decisions are informed by clear insight including risk, capacity and delivery confidence. A core part of the role is to continually evolve our portfolio governance and delivery frameworks so that they remain proportionate, effective and align to how teams deliver change.
You will provide executives and senior leaders with a clear, trusted view of the portfolio health and delivery confidence enabling timely, evidence-based decisions across the portfolio. This includes risk, dependency and resource management alongside portfolio prioritisation with an understanding of the impact on both our operations and customers.
The PMO represents the first line of defence within our transformation assurance framework. In this role you will be balancing strong governance and control with a practical, pragmatic and enabling approach that supports our teams delivering change using a range of approaches, including traditional, agile and hybrid models as well as ongoing product delivery environments.
Strong relationships at senior levels are fundamental to success in this role. You will work closely with senior leadership and executive stakeholders, influencing decision-making, building confidence in delivery and ensuring the PMO is seen as a value-add strategic partner and business function.
Key responsibilities
Delivering accurate and insightful reporting on across the portfolio of change for Executive and senior governance forums
Building strong relationships across the Senior Management group and Executive team to secure the data, insight and engagement needed for effective portfolio oversight
Developing and continuously improving approaches to portfolio, programme, project and change management, including benefits tracking, risk management, resource management, governance and assurance
Driving consistent adoption of portfolio, programme and project management processes and tools to improve transparency, control and decision support
Ensuring governance frameworks are effective, proportionate and responsive to the needs of an expanding portfolio spanning projects, product delivery and continuous improvement
Supporting high-quality decision-making by identifying delivery risks, dependencies, trends and trade-offs, and by strengthening proposals ahead of governance discussions
Supporting the Head of PMO and Director of Transformation with Executive update and decision-making forums, continually improving how those forums operate and the value they provide
Maintaining an external perspective and applying best practice to strengthen PMO methods, standards and continuous improvement across the portfolio
Minimum Criteria
To be considered for this role, you will need to demonstrate:
Significant experience of leading or operating within a Portfolio Management Office or equivalent portfolio-level delivery function.
Producing portfolio reporting from multiple sources to provide clear insight for Executive-level stakeholders and support decision-making
A strong track record of working with and influencing senior leaders and executives across a complex organisation.
Broad delivery experience across areas such as projects, programmes products or transformation, with sufficient depth to confidently advise and challenge delivery teams.
A solid understanding of delivery fundamentals including planning, resourcing, risk and dependency management alongside governance and reporting.
Supporting senior governance and decision-making forums in a way that adds value through analysis, judgement, challenge and continuous improvement
Desirable
Applying recognised project, programme and change delivery methodologies such as PRINCE2, MSP, MoP, P3O, PMP or APMP in a pragmatic way
Coaching, mentoring and developing colleagues to strengthen project, programme and change delivery capability
Improving systems, processes or ways of working to increase consistency, efficiency and control across a portfolio environment
Understanding organisational priorities, spotting complexity and interdependencies, and shaping the right portfolio-level approach across multiple pieces of work
Why You'll Love Working with Us:
We are a value led organisation. Our values – Purpose, Ambition, Respect and Trust - shape our culture, decisions and strategy. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
Flexibility and hybrid working.
A strong focus on wellbeing and inclusion.
Investment in learning, development and progression.
We also offer:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
Please complete the attached questionnaire and upload a copy of your CV.
Please send in applications by Midnight on Friday 29th May 2026
Due to high application volumes this advert may close early.
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process which will include an online assessment.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Skills Required
- Significant experience of leading or operating within a Portfolio Management Office or equivalent portfolio-level delivery function.
- Producing portfolio reporting from multiple sources to provide clear insight for Executive-level stakeholders.
- A strong track record of working with and influencing senior leaders across a complex organisation.
- Broad delivery experience across projects, programmes products or transformation.
- A solid understanding of delivery fundamentals including planning, resourcing, risk and dependency management.
What We Do
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example: o bank accounts, payments and cards o payment protection insurance (PPI) o home, car, travel and other types of insurance o loans and other credit, like car finance o debt collection and repayment problems o mortgages o financial advice, investments and pensions If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right. When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives. Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website
