Portfolio Director

Job Description

Job Summary

The primary purpose of this position is to provide oversight of all areas of property management including leasing and service maintenance. Monitors compliance in all areas of the business to ensure employee practices are in accordance with our organizations policies and applicable laws. Responsible for creating a positive climate for the team that will result in a high level of team performance, and ensures employees receive training and development where needed. The Portfolio Director will work with residents from move-in to move-out by attending to residents’ requests, coordinating collections activities, and ensuring the property is well maintained.

 

Essential Job Duties and Responsibilities

• Manage a portfolio of single-family residential homes in accordance with company objectives and metrics. Responsible for maximizing net operating income per asset and portfolio
• Oversee daily property portfolio operations which may include, rent collection, administrative responsibilities, renewals, and accounts payables
• Responsible for maintaining occupancy levels, ensuring positive resident relations and complying with all reporting requirements
• Manage resident and property related issues as they arise and document in specified property management system
• Provides exceptional customer service at all times by attending to resident move ins, move outs, calls and requests immediately in compliance with company policy and practices
• Manages all electronic record keeping, including lease files for the residents in the assigned area; ensures file management quality control including document storage in proprietary database
• Fields incoming calls and resident walk-in visits
• Responsible for all cash handling and accounts receivable management for assets assigned
• Periodically responsible for assessing condition of properties and recommending minor repairs and conducting property inspections
• Participate in team projects as required to enhance resident satisfaction and business outcomes
• Manage maintenance oversight for assigned portfolio homes
• Oversee approval of resident applications for assigned portfolio homes
• Recommend and implement marketing plans to attract potential residents
• Interview and select new associates that are a good fit for the company
• Provide positive career development environment for all employees
• Maintain a positive work environment by addressing employee concerns quickly and effectively consulting with Vice President, Operations and/or Human Resources as needed
• Perform other duties as assigned

 

Education and/or Experience

• Associates degree in Business or related field, or equivalent combination of education and experience required. Bachelor’s degree preferred.
• 2+ years of single-family rental experience or 5+ years of experience in the property management industry
• 3+ years of experience using property management software, such as Yardi, MRI, Onesite and Propertyware

 

Skills/Specialized Knowledge

• Strong customer service, written and verbal communication, organizational and interpersonal skills required
• Ability to develop and maintain strong relationships with customers and ensure staff does the same
• Positive, can-do attitude with a commitment to excellence and achieving goals
• Ability to create, implement and manage a budget and generate financial reporting out of systems
• Ability to work well using mobile office electronic tools
• Computer proficiency, including Microsoft Office Applications
• Ability to deal effectively with a diversity of individuals
• Can effectively work independently and as a member of various teams and committees

 

Required Licenses or Certifications

• Real Estate License preferred

 

Other Requirements

• Must maintain professional appearance. 
• Ability to be at work on a regular and consistent basis; Overtime may be required for this position. 
• Must possess a valid driver’s license, and access to their own motor vehicle
• Must be willing to use personal cell phone
• Availability to work a flexible schedule including evenings and weekends as needed
• Must be able to travel via own vehicle within assigned area a minimum of 20% of the time

 

Physical and Mental Demands

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

 

Work Environment

Standard office working environment that may be busy and noisy at times.

 

Salary RangeThe salary range for this position is: $67,875.00 - $117,650.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected].

To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes. 

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