Legum and Norman Associa is hiring a Portfolio Community Manager to oversee a portfolio of assigned HOA and condominium communities based at the corporate office in Ocean City, MD.
The Portfolio Community Manager oversees an assigned portfolio of single family and condominium communities to ensure the communities are well cared for. The Portfolio Community Manager manages the daily operations to include administrative, financial, budgets, code, compliance, maintenance, capital projects, and more. The Portfolio Community Manager collaborates and partners with homeowners, members of the Board of Directors, committee members, vendors, contractors, internal departments, and onsite staff.
Daily responsibilities:
- Research and respond to inquires by phone, email, and in-person.
- Conduct community walk throughs and site inspections.
- Meet and greet homeowners, visitors, contractors, and vendors.
- Source maintenance vendors; negotiate vendor contracts; schedule and coordinate vendors onsite.
- Update homeowners on community news and events, maintenance projects, and HOA violation notices by email, mass email, letters, and flyers.
- Review financials, create and manage budgets.
- Schedule and facilitate monthly, quarterly, and yearly board meetings.
- Coordinate architectural review requests.
- Process invoices for billing.
- Other projects as assigned.
Annual salary: $58K-$62K.
Preferred Qualifications- High school diploma or GED equivalent and valid driver's license are required.
- 2+ years of experience in community association or residential management.
- Professional communication skills (written and spoken) and knowledge of conflict resolution techniques.
- Customer service minded, team oriented, and a proactive communication style.
- Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
- Organized with attention to detail, takes ownership and initiative, self-directed, and strong follow-up skills.
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Skills Required
- High school diploma or GED equivalent
- Valid driver's license
- At least 2 years of community association or residential management experience
- Professional written and verbal communication skills
- Knowledge of conflict resolution techniques
- Customer service orientation
- Ability to work effectively on a team
- Proactive communication style
- Ability to manage multiple projects simultaneously
- Ability to prioritize tasks and manage time effectively
- Organization and attention to detail
- Ownership, initiative, self-direction, and strong follow-up skills
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
