About Us
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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Summary:
The (Portal) Analyst I supports the execution and monitoring of Resurgent’s customer-facing digital collections strategies, with a focus on improving customer experience within the Resurgent Customer Portal. This role assists in gathering, analyzing, and reporting on customer behavioral related data to understand performance trends and identify improvement opportunities. The position is specifically suited to analytical thinkers with an educational or experiential background in business or finance looking to directly impact both financial performance and customer experience.
Roles & Responsibilities:
Assist in collaboration with Digital Communications and Digital Strategy team members to define key performance indicators to evaluate the engagement and financial performance of new business strategies, including paid media performance.
Support the implementation and monitoring of key performance metrics that should be impacted by a strategy change, and create queries, reports, and/or data visualizations to assess the monetary and non-monetary impacts of strategic changes.
Create presentation materials with oversight to quantify and communicate performance results to all stakeholders, evidencing diligence in investigating unexpected results.
Develop a working understanding of the Resurgent Customer Portal, the preceding events created by user actions and Resurgent Customer Portal session aggregation logic.
Support the analysis of strategy changes and document findings for review by senior team members.
Assist in reviewing customer session data to ensure event tracking accuracy and identify potential irregularities.
Locate, gather, and analyze distributed data (online & offline) for applicability, completeness, and quality to serve as input to enhance the customer experience and enrich internal event activities within the Resurgent Customer Portal.
Participate in cross-functional testing (UAT) and collaboration with IT to validate portal software changes.
Other responsibilities as assigned by management.
Skills & Qualifications:
0-2 years of analytical experience
Experience working with large datasets (>1M records) in SQL or other relational database
Experience using data visualization tools (PowerBI, Tableau) to convey complex data relationships at-a-glance
Strong desire to learn and passion for using analytics to solve real-world problems
Strong ability to work well with others and work in cross functional teams
Ability to articulate thoughts, ideas, and opinions professionally in written and verbal communication and across cross-functional team
Exceptional organizational skills, able to multitask and appropriately prioritize workload in a fast paced, resource constrained environment
Strong proficiency with Excel, Word, and PowerPoint
Educational Requirements:
Bachelor’s degree in business, finance, statistics, or related quantitative field required
Experience or coursework in marketing, product management, or user experience a plus
** No sponsorship available.
Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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What We Do
Resurgent Capital Services, a member of the Sherman Financial Group, is a manager and servicer of domestic and international consumer debt portfolios for credit grantors and debt buyers. We manage accounts across the credit spectrum including performing accounts, sub- and non-performing accounts, secured accounts, and unsecured accounts. Currently, we have offices located in Greenville, SC, and Cincinnati, OH.
