POMELLATO Sales Associate

Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.
Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Description

To cope with the strategic growth in our business, we are now inviting high calibre to join the team as:   

Sales Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maximize sales performance, achieve sales target and KPIs
• Deliver luxury and caring customer service, build customer relationship and loyalty
• Handle customer enquiries and complaints, ensure issues are resolved to the satisfaction of customers and company
• Support boutique operation and ensure all aspects at top quality
• Follow company compliance, to conduct regular stock checks and assist the annual stock takes

REQUIREMENTS

• F.7 or above
• experienced in luxury working environment or jewelry brands is preferred
• prefer candidates from jewelry industry, then high fashion then watches;
• Excellent communication, customer service and interpersonal skills, with luxury mind-set;
• must have client database with potential to refer to our brand
• Good command of Cantonese, English and Mandarin
• talkative, decent and assertive personality

Job Type

Regular

Start Date

2026-02-02

Schedule

Full time

Organization

Kering Macau W&J