CXG is a global Customer Experience agency specializing in measuring and analyzing Customer Experience within the Luxury industry. Combining multiple methodologies to deliver the most insightful and impactful recommendations, the company aims to assist our global clients in delivering a better customer experience through the analysis of customers' experiences. The Company serves lot of industries, such as the Cosmetic, Fashion, Watch & Jewelry or Automobile.
We are looking for a Polish and English Validator Freelancer on a Part-time basis to oversee the quality of the reports delivered by the Evaluators by proofreading them. You will have to make sure that the information provided is up to the Company’s standards before it is delivered to the Client.
Main responsibilities and tasks
- Proofread the surveys submitted by the evaluators: correction of the typo mistakes and the inconsistencies
- Make sure each comment is detailed enough to explain each ticked answer
- Be responsible for the quality delivered, making sure it is aligned with the Company’s standards before the surveys are published to the client
- Ensure the timely validation of the surveys
- Get in touch with the evaluators or Operation Executives for additional information
Requirements
- Native or excellent Polish for proofreading and regularly contacting evaluators.
- Excellent or advanced English for proofreading and regularly contacting Operation Executives.
- Organizing skills to make sure the reports/surveys are delivered on time.
- At least 1-2 years of Editing experience is a plus.
Skills Required
- Native or excellent Polish for proofreading and contacting evaluators
- Excellent or advanced English for proofreading and contacting Operation Executives
- Organizing skills to ensure reports/surveys are delivered on time
- 1-2 years of editing experience
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. Previously, the business comprised three separate agencies: Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences. Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses. FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury. As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
