The Role
Supports Spotify’s ads and podcast monetization policy enforcement operations. Responsibilities include guiding global teams and vendors, resolving escalations, improving workflows and tooling, supporting policy and product launches, delivering training and quality initiatives, and analyzing operational data to identify trends. The role collaborates with Policy, Product, Legal, Communications, Sales, and advertisers, while occasionally providing weekend or holiday on-call coverage and traveling as needed.
Summary Generated by Built In
Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values.
We’re looking for a Policy Support Specialist to support our Ads & Monetization Operations. In this role, you’ll help strengthen our monetization policy enforcement operations across ad review and podcast monetization. You’ll partner with internal teams and vendors to resolve escalations, improve workflows, support policy and product updates, and strengthen training and quality programs.
What You'll Do
- Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows, helping our global operations teams make consistent, objective decisions.
- Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
- Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and solutions that address the root causes of complex cases.
- Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
- Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating clearly with partners including Sales, advertisers, and cross-functional teams.
- Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches.
- Participate in occasional weekend or holiday on-call coverage and travel when needed.
Who You Are
- You have 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
- You have experience developing new workflows, improving processes, and turning operational challenges into practical solutions.
- You communicate clearly and can synthesize complex information for different audiences, including during sensitive or time-critical escalations.
- You work effectively with cross-functional partners and can independently manage priorities and solve problems.
- You bring strong analytical skills and can use qualitative and quantitative information to identify patterns and inform decisions.
- You are adaptable and comfortable working through changing priorities and ambiguity.
- You are comfortable reviewing sensitive or potentially disturbing content as part of your work.
- You are fluent in English. Experience working with external vendors or using tools such as Salesforce, SQL, or AI-enabled tools can be helpful in this role.
Where You'll Be
- This role can be based in San Francisco or NYC
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
The United States base range for this position is 82,652–118,075 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Skills Required
- 2+ years of experience in operations supporting ad review, content moderation, policy enforcement, or a related area
- Experience developing workflows and improving operational processes
- Clear communication and ability to synthesize complex information for varied audiences
- Ability to work cross-functionally, independently manage priorities, and solve problems
- Strong analytical skills using qualitative and quantitative information to identify patterns and inform decisions
- Adaptability and comfort working through changing priorities and ambiguity
- Comfort reviewing sensitive or potentially disturbing content
- Fluency in English
- Experience working with external vendors
- Experience using Salesforce, SQL, or AI-enabled tools
Spotify Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Spotify and has not been reviewed or approved by Spotify.
-
Flexible Benefits — Employees consistently praise the total compensation package beyond base salary, highlighting a mix of RSUs, cash incentives, and stipends alongside core pay. The package is described as flexible and customizable through equity choices (e.g., RSUs, options, cash) that can be tailored for long-term wealth building.
-
Leave & Time Off Breadth — Time-off offerings are repeatedly highlighted as substantial, including generous vacation, paid sick days, volunteer time, and flexible holidays. These policies are framed as a meaningful part of the overall rewards experience beyond salary.
-
Healthcare Strength — Health coverage is portrayed as comprehensive, spanning medical, dental, vision, life insurance, disability coverage, and mental health support. Additional employer contributions to HSAs are cited as strengthening the overall health and wellness value proposition.
Spotify Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Spotify transformed music listening forever when it launched in Sweden in 2008. Discover, manage and share over 50m tracks for free, or upgrade to Spotify Premium to access exclusive features including offline mode, improved sound quality, and an ad-free music listening experience.
