As a Policy and Procedure Writer at Bluevine, you will craft communications for our clients and Customer Support team. In this role, you will work closely with our Banking Customer Support teams across the globe to understand the primary questions clients have and write clear, concise, easily searchable guides/support articles to resolve these questions. You will become a helper and educator for small business owners. Most importantly, you will create content that will help Bluevine create meaningful connections with our clients.
- Understand both the client and support organizations content needs and develop content comprehensive documentation that meets the organizational standards.
- Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content.
- Write user-friendly content that meets the needs of the target audience, turning insights into language for user success.
- Partner with others across the organization to develop new processes, documentation, help guides, and client-facing communications.
- Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Research, outline, write, and edit content, working closely with various departments to understand project requirements.
- Use content diagnostic data to understand how content is performing and improve existing content
- Meet or exceed performance expectations based on key performance indicators like content accuracy, number of articles/ FAQs created, customer experience, effectiveness, and efficiency
- Identify, resolve, and or escalate risks that may impact the business
- Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
- Flexible working hours during the night shift
- 1-2 years of experience in technical writing or copywriting
- 1-2 years of Customer Support experience including client-facing experience
- US Phone Support experience
- US Banking and financial experience
- B.A. Degree in English, Journalism, Communications or applicable field is preferred
- Open to learning from and working with multiple internal teams
- Have a desire to help small businesses
- Curiosity - You enjoy seeking information and are comfortable not knowing the answers, but you will work hard to discover the answers
- A quick thinker and a fast learner
- Great communication skills
- Excited about growing your career within a rapidly growing company
- Exhibits uncompromising integrity
What We Do
We are on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them.
Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed for them. Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long.
By combining industry-leading technology and security with our team's expertise and care, we help small businesses spend their time on what matters most—the next chapter of their business.
Since 2013, we've provided small businesses with access to more than $13billion in financing. As a top small business banking provider trusted by thousands of small business owners, we're proud to offer a full suite of tailored banking services, including a business checking account, line of credit, and bill pay services that serve the always-on entrepreneur.
With a global presence of more than 500 employees, we're hiring problem solvers and collaborators to help build a better financial future for small business owners.
* BlueVine is a financial technology company, not a bank.
Why Work With Us
Grow your career alongside problem solvers and innovators who thrive on collaboration, a fun environment, and meaningful work. We’re a diverse and humble team who love a good challenge and spend our days building a better financial future for small businesses. Join us!
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