The Role
Manage and support individual life, annuity, and disability policy administration systems. Act as primary business contact for production incidents: triage, prioritize, coordinate IT/vendors, communicate status to stakeholders, identify root causes, support policy processing, and drive process improvements to reduce manual workarounds.
Summary Generated by Built In
Job Summary & Responsibilities
This is a hybrid role working partially in-office (Lincoln, NE or Cincinnati, OH) and partially from home.
Job Description
This position is responsible for the support of life, annuity, and disability insurance policy administration systems and processes to enable system changes that support the needs of the business area(s) utilizing the systems. This role will involve communication keeping relevant parties updated on administration system updates and changes.
This is a hybrid role working partially in-office (Lincoln, NE or Cincinnati, OH) and partially from home.
What you do:
- Serve as the primary contact for business areas when production issues occur on Individual policy administration systems.
- Ensure timely analysis, escalation, and resolution of policy administration system and data issues.
- Perform system, process, and data analysis to identify root causes.
- Coordinate production issue resolution with IT teams and vendors, acting as the primary liaison with vendors by managing incident intake, clarifying business impact and priorities, tracking remediation actions, and ensuring timely resolution and follow-up.
- Own the production incident triage process, including incident intake, scoring and prioritization based on business impact and severity, coordination of initial response, and ongoing management through resolution.
- Lead communication with business partners, including Legal and Compliance, on the status, risks, and resolution of production issues; facilitate regular touchpoints such as monthly meetings and provide recurring status reporting to ensure alignment and transparency.
- Support accurate and efficient policy processing.
- Identify process improvement opportunities and reduce manual workarounds.
- Provide consistent communication and status reporting during production incidents and outages, including impact assessment, restoration progress, workaround updates, and post resolution follow up communications to business partners.
What you bring:
- Bachelor's degree or equivalent combination of education and experience required.
- 4-7 years of related experience required.
- Strong analytical and system analysis skills required.
- Life insurance, annuity, disability income policy administration system knowledge required.
- Strong communication and business partnership skills required.
- Advanced data analysis capabilities desired.
What we offer:
A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:
Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.
For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:
Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.
For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.
An Equal Opportunity Employer
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
Application Deadline
This position will be open for a minimum of 3 business days or until filled.
This position is not open to individuals who are temporarily authorized to work in the U.S.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 4-7 years of related experience
- Strong analytical and system analysis skills
- Knowledge of life insurance, annuity, and disability income policy administration systems
- Strong communication and business partnership skills
- Advanced data analysis capabilities
Ameritas Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ameritas and has not been reviewed or approved by Ameritas.
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Healthcare Strength — Health coverage—especially dental and vision—is portrayed as robust, with broad in‑network access and plan features that can increase value when providers participate. Options like lifetime deductible designs and an expanded PPO footprint are highlighted as meaningful advantages.
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Leave & Time Off Breadth — PTO, personal time (e.g., “Thrive days”), and employer‑provided volunteer time create multiple avenues for time away from work. Flexibility around time and location is emphasized as part of the overall package.
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Parental & Family Support — Paid parental leave alongside fertility, surrogacy, and adoption assistance, plus backup child, elder, and pet care illustrate comprehensive family support. These elements are positioned as standout components of the offering.
Ameritas Insights
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The Company
What We Do
You may know Ameritas as an insurance, employee benefits and financial services company, but we’re in the business of fulfilling life. What’s fulfilling life? It’s helping people like you plan for the future and protect what you cherish most. It’s getting the most out of life — even at work. It’s making a difference. This kind of work can be gratifying, and it could be right for you.
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