Responsibilities
- Answer customer inquiries promptly
- Troubleshoot basic user issues by investigating and replicating them
- Identify, track, and communicate patterns in user issues to appropriate team members
- Contribute to written support materials including knowledge base articles and internal support documents
- Develop automations to provide more efficient support
Requirements
- Resourcefulness: You find creative solutions to user problems.
- Independence: You are self-motivated and thrive working solo.
- Efficiency: You have a knack for developing systems and processes.
- Ability to prioritize: You can identify which types of requests get your attention first.
- Technical aptitude: You enjoy learning, using, and explaining how new technologies work
- Strong written communication skills
- Prior help desk experience preferred but not required
- Familiarity with Freshdesk and podcast subscriptions is a plus
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What We Do
Slate is a daily online magazine and podcast network that helped invent the voice of the web. Founded in 1996, Slate is a general-interest publication offering analysis and commentary about politics, news, business, technology, and culture. Slate’s strong editorial voice and witty take on current events have been recognized with numerous awards, including the National Magazine Award for General Excellence. Slate’s podcast network, established in 2005 with the launch of Political Gabfest, produces more than 20 podcasts, including Slow Burn, Culture Gabfest, What Next, Decoder Ring and more. Slate.com reaches more than 25M unique visitors and averages more than 40M pageviews every month. Slate's podcast network garnered more than 190 million downloads in 2022.
