About Us
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
As a PMS Installations Specialist at Planet, you'll play a crucial role in providing consulting services for our hotel customers, installing their systems and training their teams. With the skills we provide through comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage. We prioritize candidates with a background in the hotel industry, ensuring familiarity with its processes and procedures. An innate curiosity for IT technology is essential. Don’t worry - we'll equip you with the necessary technical knowledge. Our team comprises individuals with roots in the hotel industry, all of whom have undergone tailored training.
What matters most to us is your openness to innovation and your eagerness to explore the intricacies of our systems. Leverage your direct experience in the hotel business or comprehensive industry knowledge to understand and address customer needs. If you're ready to blend your hotel experience with a passion for IT, we're excited to welcome you to our dynamic support team!
What will you do :
- Implement our property management software (PMS) and train customers on using it (remote training via Teams)
- Troubleshoot issues experiences during and post installation, taking responsibility for customer queries / issues until resolution.
- Communicate articulately and maintain a friendly tone, even in high-pressure situations.
- Communicate with 3rd Party companies and/ or internal 2nd Level or Development Teams on customer issue's resolution.
- Uphold a customer-centric approach, consistently striving to deliver exceptional service.
- Make sure internal tracking system is maintained up to date with progress on all open installations until they are successfully completed.
Who you are:
- Confident knowledge of German and English languages, both written and spoken.
- You have the ability to communicate with customers via Teams calls or video calls as you will guide them through installing their PMS system as well as training their Reception staff on using the system.
- Experience in technical troubleshooting of issues with customers or display keen affinity for IT and a willingness to embrace new technologies, coupled with logical and analytical thinking for effective problem-solving.
- You have experience in hospitality industry, customer service or technical helpdesk.
- You are friendly, polite, respectful, with excellent communication skills, demonstrating a strong service orientation towards our customers.
- Ability to work independently with a structured and organized approach, while also being proactive in driving solutions and improvements.
- You uphold a sense of responsibility and reliability in all tasks, operating with honesty, loyalty, and integrity at all times.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Skills Required
- Confident written and spoken German and English language skills
- Ability to communicate with customers through Microsoft Teams or video calls while guiding PMS installation and training reception staff
- Experience troubleshooting technical issues with customers, or a strong affinity for IT and willingness to learn new technologies
- Logical and analytical thinking for effective problem-solving
- Experience in the hospitality industry, customer service, or technical helpdesk
- Excellent communication skills and strong customer service orientation
- Ability to work independently with a structured and organized approach
- Proactive approach to driving solutions and improvements
- Sense of responsibility, reliability, honesty, loyalty, and integrity
Planet (weareplanet.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Planet (weareplanet.com) and has not been reviewed or approved by Planet (weareplanet.com).
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Fair & Transparent Compensation — Company materials indicate salaries are benchmarked to market throughout the year, suggesting a structured approach to aligning pay with role value. Feedback suggests some roles can negotiate competitive offers at hire.
Planet (weareplanet.com) Insights
What We Do
Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day. Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets
