At Teleport, we're building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.
We are seeking a customer-centric PMO & Product Support Analyst to join our Product & Tech team in the air cargo logistics space. This hybrid role combines 40% Project Management Office (PMO) operations with 60% Product Support.
Leveraging your SaaS Customer Success or Support background and basic sales lifecycle understanding, you will help coordinate tech delivery while resolving customer issues and representing user needs.
What You'll Do- PMO Coordination (40%): Track project milestones, maintain Jira/Confluence workspaces, facilitate agile standups, and build status reports across Product, Tech, and Commercial teams.
- Product Support (60%): Triage and resolve incoming support tickets, investigate bugs, and gather technical details for engineering escalation.
- Bridge & Advocate: Translate technical solutions for sales and customer teams, and use support trends to advocate for product roadmap improvements.
Minimum Qualifications
These are minimum-requirement skills and a ‘must-have' for the role:
- 2+ years in SaaS Customer Success, Product Support, or Technical Account Management.
- Understanding of sales workflows and how support issues impact account retention and commercial goals.
- Hands-on experience with ticketing tools (e.g., Zendesk, Jira Service Management) and PM tools (e.g., Jira, Asana).
- Strong troubleshooting skills with the ability to explain technical concepts to non-technical teams.
- Clear written and verbal communication skills to effectively coordinate across cross-functional and distributed teams.
- Familiarity with project management and collaboration tools (Jira, Confluence, Asana, Notion, etc.)
Nice to Have
- Experience in logistics, e-commerce, supply chain, aviation, or technology companies
- Experience supporting senior leadership teams or driving company-wide transformation initiatives
- Adaptable Switcher: Easily balances process-driven project tracking with fast-paced, urgent customer support.
- Commercially Minded: Understands how technical bugs impact sales, customer health, and retention.
- Detail-Oriented & Empathetic: Keeps workspaces clean and enjoys helping users solve problems.
- Clear career pathway into full-time Project Management or Product Operations.
- Deep exposure to the digital air cargo and supply chain tech industry.
- High cross-functional visibility across Product, Engineering, Sales, and Operations.
Skills Required
- 2+ years of experience in SaaS Customer Success, Product Support, or Technical Account Management
- Understanding of sales workflows and the impact of support issues on account retention and commercial goals
- Hands-on experience with ticketing tools such as Zendesk or Jira Service Management
- Hands-on experience with project management tools such as Jira or Asana
- Strong troubleshooting skills and ability to explain technical concepts to non-technical teams
- Clear written and verbal communication skills for cross-functional and distributed team coordination
- Familiarity with project management and collaboration tools such as Jira, Confluence, Asana, or Notion
- Experience in logistics, e-commerce, supply chain, aviation, or technology companies
- Experience supporting senior leadership teams or driving company-wide transformation initiatives
Teleport Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Teleport and has not been reviewed or approved by Teleport.
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Fair & Transparent Compensation — Pay is considered competitive and fairly set, with public salary ranges and role-specific bands providing clarity. Market-aligned offers are visible across engineering and go-to-market roles, reinforcing a perception of strong total compensation.
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Healthcare Strength — Health coverage spans medical, dental, vision, disability, and mental-health support, including resources like 24/7 assistance and meditation tools. This breadth is consistently highlighted as a core element of the package.
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Wellbeing & Lifestyle Benefits — A substantial annual expense/wellness benefit and remote-work support (home office, internet/phone, gym, commuting, and professional development) are emphasized. These flexible perks meaningfully augment total rewards for a remote-first setup.
Teleport Insights
What We Do
Teleport allows engineers and security professionals to unify access for SSH servers, Kubernetes clusters, web applications, and databases across all environments.
