PMO/Program Manager - Mercari India

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission. 

Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time, Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realise their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses, including logistics, B2C platform, blockchain, and sports team management.

Established in Bangalore in 2022, Mercari India serves as a crucial technology hub for the Mercari Group. Leveraging the rich and diverse tech talent in India, we primarily collaborate closely with our development hub in Japan to drive engineering development for Mercari's applications. Having grown to an organization of approximately 80 members over about three years since its inception, Mercari India aims to evolve into an even stronger engineering organization that spearheads technological innovation for the entire group. This will be achieved by further enhancing our engineering capabilities and promoting AI initiatives that reflect India's cutting-edge technology and knowledge.
Our Culture

To achieve our mission at Mercari, our organisation and each of our employees share the same values and perspectives.

Our individual guidelines for action are defined by our four values:

• Go Bold
• All for One
• Be a Pro
• Move Fast

Our organisation is also shaped by our four foundations:

• Sustainability
• Diversity & Inclusion
• Trust & Openness
• Well-being for Performance

Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organisation. 

We invite you to read the  which summarizes the behaviours and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognised, and where they can thrive while holding dear to Mercari’s culture.

Work Responsibilities

As a PMO / Program Manager, you will play a critical role in driving program-level execution tracking across the organization. This position focuses on scaling execution hygiene, improving visibility, and ensuring alignment across multiple teams and initiatives.

You will work closely with cross-functional stakeholders including engineering, business, HR, corporate, and other teams, ensuring seamless coordination, structured tracking, and timely delivery against organizational priorities and OKRs.

• Drive program-level execution tracking across multiple initiatives
• Ensure strong execution hygiene through structured tracking, follow-ups, and accountability
• Drive quarterly planning cycles, ensuring alignment of priorities, clear goal-setting (OKRs), and coordinated execution across teams
• Monitor progress against KRs / OKRs, ensuring alignment with organizational priorities
• Identify risks, dependencies, and bottlenecks, and proactively drive resolution
• Run program reviews, status meetings, and governance rituals
• Build and maintain execution dashboards, trackers, and reporting frameworks
• Standardize and continuously improve execution processes and best practices
• Collaborate with cross-functional stakeholders including engineering, product, and business teams
• Partner with leadership to provide clear visibility on program health and outcomes
• Drive alignment across teams with differing priorities and working styles
• Provide structured insights, status reports, and escalation summaries
• Enable data-driven decision-making through clear and actionable reporting
• Ensure leadership has real-time visibility into execution progress and risks
• Ensure that tasks and deliverables are on track
• Drive a culture of ownership, follow-through, and delivery excellence

Bold Challenges

• Driving execution at scale: Bring structure and visibility across multiple programs without slowing teams down
• Aligning diverse stakeholders: Work seamlessly across tech and non-tech teams to ensure delivery
• Creating clarity from complexity: Turn fragmented updates into actionable insights for leadership
• Balancing rigor with agility: Maintain execution discipline in a fast-moving product environment
• Leveraging AI for impact: Use AI tools to enhance tracking, reporting, and decision-making

Required Experience

• Empathy for Mercari’s mission and values
• 3-7 years of experience as a PMO or Program Manager in a technology product company
• Proven experience working with both engineering (tech) and non-tech teams
• Strong experience in program tracking, execution management, and stakeholder coordination
• Solid understanding of project/program management methodologies (Agile, Waterfall, Hybrid)
• Excellent communication, stakeholder management, and problem-solving skills
• Experience using tools such as JIRA, Confluence, Asana, or similar
• Business-level proficiency in English

Preferred Experience

• Experience in scaling program management practices in a growing organization

• Exposure to global or cross-cultural team environments
• Experience in OKR/KR tracking and execution frameworks
• Familiarity with AI tools to enhance productivity, reporting, and execution tracking
• Certifications such as PMP, PRINCE2, or Agile (Scrum, etc.)

Employment Status : Full-time

Office location: Bangalore

Hybrid workstyle

(We believe in high performance and professionalism. We work from office for 2 days/week and work from home 3 days/week

To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase

We will continue to review and update the policy to address future organizational needs)

Work Hours

Full flextime (no core time)

*Flexible to choose working hours other than team common meetings