As a PMO Operations Manager within Stand Together's Marketing and Communications business (MarComms), you will support and continuously improve the systems, workflows, and reporting infrastructure that enable our teams to execute high-impact marketing and communications work. Reporting to the Sr. Director of PMO & Ops, you will play a key role in evolving Workfront as a scalable operational engine—managing day-to-day support while also driving improvements to system governance, reporting, and workflow design.
This role is ideal for someone who enjoys systems thinking, problem solving, and improving how teams work. Your work will directly improve execution quality, operational visibility, and cross-team collaboration.
How You Will Contribute
Manage incoming support requests (fields, templates, project setup, workflows)
Troubleshoot system issues and escalate appropriately
Serve as a first-line resource for user questions
Identify root causes of recurring issues and implement scalable solutions
Coordinate user setup requests and audit permissions to ensure accuracy
Conduct onboarding and role-based training sessions
Maintain training documentation and enablement materials
Continuously improve training resources to increase user confidence and adoption
Conduct regular audits to ensure naming consistency and required field compliance
Clean up projects, task structures, and outdated data
Monitor system health to support accurate portfolio-level reporting
Reinforce governance standards that position Workfront as a trusted source of truth
Update project templates, request forms, intake workflows, and task structures
Configure programs and portfolios
Assist with workflow standardization initiatives
Contribute to ongoing system optimization efforts by identifying opportunities to improve efficiency, usability, and scalability
Create and maintain dashboards and operational reports
Support campaign reporting and resource visibility
Assist in evolving reporting to better support capacity, risk, and performance insights
Partner with PMO leadership to improve portfolio-level reporting clarity
Gather requirements from onboarding teams
Build workflows and templates aligned to PMO standards
Support rollout and adoption of new processes and tools
Partner with stakeholders and system administrators to support integrations and enhancements
Help translate business needs into system requirements
Support rollout, testing, and adoption of new features or capabilities
Provide Workfront Support & Troubleshooting
Support User Onboarding & Training
Maintain Data Integrity & System Hygiene
Support Templates & Workflows
Build & Maintain Reporting
Support New Team Implementation
Support Integrations & System Enhancements
What You Will Bring
3-5+ years of experience in project coordination, marketing operations, or PMO support
Working knowledge of Workfront or similar project management platforms
Strong attention to detail and data accuracy
Ability to troubleshoot system and workflow challenges
Strong communication skills and customer-service mindset
Comfort working in a fast-paced, evolving environment
Standout Candidates Will Bring
Experience supporting enterprise work management tools
Experience building dashboards or reports
Process documentation experience
A proactive, improvement-oriented mindset
Awareness of emerging platform capabilities, features, or industry trends related to work management tools
What We Offer
- Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
- A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
- Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
- Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.
Skills Required
- 3-5+ years of experience in project coordination, marketing operations, or PMO support
- Working knowledge of Workfront or similar project management platforms
- Strong attention to detail and data accuracy
- Ability to troubleshoot system and workflow challenges
- Strong communication skills and customer-service mindset
- Comfort working in a fast-paced, evolving environment
What We Do
Stand Together is a philanthropic community that partners with America's boldest changemakers to tackle the root causes of the country's biggest problems. By providing funding, a unique network, and a proven management playbook, they empower nonprofit leaders, educators, and activists to drive lasting solutions in areas like education, economic opportunity, and community development, ultimately helping people realize their full potential and live lives of meaning.
