What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
· 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
· Competitive holiday allowance with the option to buy more
· Discretionary bonus schemes linked to your performance and ours
· Strong pension and life assurance to help plan for the future
· Tailored induction and training to support your development from day one
· Exclusive perks and savings through our M&S Choices portal
· Market-leading family policies, including parental, adoption and neonatal leave
· 24/7 wellbeing support, including virtual GP access and mental health services
· One paid volunteer day a year to support a cause that matters to you
What you'll do
Support the coordination and delivery management of Project Bird, working closely with the Programme Lead, PMO, workstream leads and key business and technology stakeholders. The role covers the day-to-day PMO activity required to support programme delivery, including planning, reporting, governance coordination, RAID management, action and decision tracking, dependency management, programme documentation and general programme administration.
- Own and maintain programme RAID log, action log, decision log – flagging risks requiring attention, following up on overdue actions, monitoring key dependencies
- Coordinate governance forum agenda’s & attendees, steerco logistics and pack
- Owns notes and actions in programme governance forums
- Support Programme Lead in status reporting, including following up with Workstream Leads for updates
- Maintain stakeholder/contact lists and distribution lists
- Processing NDA’s and maintaining the tracker
- Programme housekeeping - maintain the Sharepoint document library / version control
- Support implementation of programme ways of working and new team member onboarding (e.g. Monday.com licenses)
- Support meeting effectiveness. Making sure meetings have clear objectives, the right attendees, actions are captured, and follow-ups happen.
- Support Programme Lead in organisation of programme events, workshops
Who you are
- Excellent organisation skills, with the ability to track a high volume of activity across multiple workstreams, manage competing priorities, plan ahead and follow agreed processes consistently.
- Excellent attention to detail and highly accurate, with the ability to spot when information is missing or incorrect, and keep logs up to date with relevant information, maintaining this focus consistently
- Proactive and reliable, with the confidence to take initiative, follow up on actions, chase missing inputs and flag gaps where support is needed.
- Builds good working relationships quickly and works with stakeholders in a professional and collaborative way to keep updates, actions and deadlines moving.
- Clear and effective communicator, able to produce well-written updates, actions and meeting notes, and share clear instructions with the project team.
- Able to stay calm, focused and adaptable in a fast-moving programme environment where priorities may change.
- Good judgement and professionalism, including knowing when to escalate risks, issues or gaps, and handling sensitive programme information appropriately.
- Previous PMO or project support experience desirable, including exposure to governance forums, RAID logs, action and decision logs, and dependency tracking.
- Confident using Microsoft 365 tools, including Excel, PowerPoint, SharePoint, Teams and Outlook; experience using Monday.com would be advantageous.
Willingness to learn and adapt, with a positive, practical approach to supporting programme ways of working.
Everyone's welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Skills Required
- Excellent organisational skills and ability to manage multiple workstreams and competing priorities
- Strong attention to detail and ability to maintain accurate programme logs and documentation
- Proactive, reliable, and able to follow up on actions and missing information
- Ability to build effective stakeholder relationships
- Clear written and verbal communication skills
- Ability to work calmly and adaptively in a fast-moving programme environment
- Good judgement, professionalism, and ability to escalate risks and issues
- Previous PMO or project support experience, including exposure to governance forums, RAID logs, action and decision logs, and dependency tracking
- Confidence using Microsoft 365 tools, including Excel, PowerPoint, SharePoint, Teams, and Outlook
- Monday.com experience
- Willingness to learn and adapt
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
