Your Opportunity at Arc’teryx:
The PLM System Analyst is part of the Product Lifecycle Management Technology Team, and works closely with Centric Developers and the Merchant, Design & Product Creation business teams. You define requirements for Centric configuration projects by eliciting and analyzing requirements, liaising between business and technical resources, and documenting business processes or systems and their integrations. You are a critical thinker who enjoys diving into the details and seeks to understand the “how's” and “why’s”. You define, configure, test and implement new solutions, as well as managing process changes and supporting users through their use of the system.
Meet Your Future Team:
The Merchandising and Product Lifecycle Technology team in the Technology department is responsible for the enterprise-wide Product Lifecycle Management System (Centric), the core system used by Design, Product Development, and Merchant teams. In this role you will work with both internal and external teams of people to ensure the reliability, security, and stability of our PLM ecosystem, and to deliver new systems and interfaces that will connect and bind the people and processes that make up Arc’teryx. You and your team will be at the front of the systems that connect through the value chain.
If you were the PLM System Analyst now, here are some of the core activities you would be doing:
- Serving as the Subject Matter Expert for the Centric PLM and Visual Boards systems
- Demonstrating expertise in Centric configuration, object structure, understanding attributes, Enums, type configurations, forms, copy templates, Lookup items, debugging, and site file investigation
- Working closely with Technology teams on integration projects to define system requirements
- Executing configuration for new Centric features and enhancements, collaborating with Centric consultants as needed
- Facilitating and managing stakeholder engagement, building close relationships with business teams, and supporting change management initiatives
- Analyzing current business processes and collaborating with users to define business problems and/or areas for improvement or increased efficiency
- Recommending new processes, process flows, tools, or system solutions aligned with company goals
- Collaborating closely with Business Analysts to assess the cross-departmental impact of business change requests
- Translating business requirements into detailed and actionable specifications for use by Centric consultants and developers
- Preparing and coordinating system changes for release, including organizing and leading product demo sessions, user training, maintaining guides and/or help tools, and managing the implementation phase of new features
- Providing user support by analyzing, documenting, prioritizing, and solving incidents reported by Centric users or for other systems the team supports
- Reporting dysfunctions to the Centric support team, contributing to problem-solving, and communicating solutions to business teams clearly and concisely
- Conducting analysis and testing on Centric upgrades and service packs, advising on which opportunities to persue
- Participating in retrospective sessions to gather feedback from partners and ensure continuous improvement
Here are some of the things you could be working on in the future:
- Being an integral part of our Apparel and Gear PLM system re-implementation project, which will lay the system groundwork for Arc’teryx’s ambitious development goals for 2030
- Integrating of 3D Development Processes into the PLM System
- Developing and supporting business use cases with AI technologies to improve efficiency and data accuracy
- Leading the implementation of new system features and enhancements to support ongoing business technology transformation across Product Design, Product Execution, Sourcing, and Merchandise Planning
Are you our next PLM System Analyst?
- You have a bachelor's degree or post-secondary education in Information Technology, Business, or a related field
- You have 3+ years' experience as a System Analyst, Business Analyst, and/or Process Specialist in an agile software development environment
- Prior experience working with a PLM, PIM, and/or Merchandising System, within the apparel/gear/footwear/fashion industry
- You have experience working specifically with Centric PLM is an added asset
- You have a high level of analytical and critical thinking skills
- You have excellent interpersonal skills and the ability to work with all levels of partners
- You have excellent communication and influencing skills
- You can explain, articulate, and document concepts, business processes, systems and business requirements efficiently
- You have experience working on Integration Projects
- You have experience working on PLM upgrades and migrations
- You have experience with implementing Change Management practices
- You have experience using Jira
- You have technical skills in advanced Excel, SQL script writing, and/or XML Script Writing
- You have experience effectively managing multiple competing priorities
- You have a willingness to improve your skills independently in new technologies and solutions
- You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- Your passion for your work is paralleled by your passion for getting outside and living it
Compensation
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Skills Required
- Bachelor's degree in Information Technology, Business, or related field
- 3+ years experience as a System Analyst, Business Analyst, or Process Specialist
- Prior experience with PLM, PIM, or Merchandising System in the apparel industry
- Experience specifically with Centric PLM
- Experience using Jira
- Technical skills in advanced Excel, SQL, and/or XML scripting
- Experience with PLM upgrades and migrations
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
