Career Development
Competitive Compensation and Benefit
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $76,500 - $112,200 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
This is What You Will do in This Role:
- Provide technical support to users of Teamcenter
- Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc)
- Provide training to users on how to use Teamcenter
- Stay up-to-date on the latest Teamcenter releases
- Work with other IT staff to ensure the smooth operation of Teamcenter
- Experience with cloud computing
- Support assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan, Zuken and other applications within the company
- Assists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.
- Maintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.
- Evaluates and identifies solutions to technical issues with application systems.
- Perform other duties as assigned.
What We are Looking For:
- Bachelor’s degree in Engineering, Computer Science, or other comparable education
- 3 + years of technical (IT) support experience in a production environment and/or Engineering
- Experience supporting global applications and working with a distributed support team
- Experience with CAD technologies
- Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions
- Excellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations
- Excellent communicator as well as have strong technical skills
- Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
- Ability to learn new applications to help support end users
- Strong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learn
- Strong troubleshooting skills with computer hardware and software
#LI-RW1
Skills Required
- Bachelor's degree in Engineering, Computer Science, or comparable education
- 3+ years technical IT support experience in a production environment and/or engineering
- Experience providing support for Teamcenter (PLM) and integrations to CAD tools
- Experience with CAD technologies (e.g., AutoCAD, NX)
- Experience with cloud computing
- Experience supporting global applications and working with distributed support teams
- Strong troubleshooting skills with computer hardware and software
- Excellent analytical and diagnostic capability, including root cause analysis
- Excellent customer service and communication skills
- Ability to train end users and learn new applications quickly
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
