The Role
About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.
In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 24 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
The Digital Operations Analyst will be responsible for providing exceptional customer service and front-line technical support for our Product Life Cycle business community, as well as other operational business systems.
Experience in a related field, although not a requirement, would be a plus, as would be a knowledge of and enthusiasm for cosmetics and skin care. We would also appreciate someone with an understanding of e-Commerce user experience and intuitive knowledge of how users interact and shop in a digital environment.
This position is based in India and the candidate must be open to have flexible working hours with the expectation that they will attend meetings/have communication with teams based in USA and China time zones.
Responsibilities
- Assisting with investigating and resolving data issues, running bulk uploads, manually updating data in the application, etc
- Responding to ad hoc requests for reports or master data listings.
- Focus on Product Lifecycle business user support duties
- Work closely with the contract personnel currently providing support.
- Build relationships with the various business teams based mostly in the US and China. These teams include Product Innovation, Regulatory, US Sourcing and Packaging, China R&D, Quality, Sourcing, New Product Development, and Packaging.
- Effectively communicate with senior management level business users.
Qualifications
- Exposure to Product Life Cycle user communities such as Product Development and Sourcing teams, Innovation teams, Product Packaging, R&D, Regulatory, etc.
- Experience with Product Bill of Materials (BOMs), SKUs, Launch campaigns, etc.
- Must have excellent communication and people skills, with the ability to collaborate effectively with internal teams and external partners.
- Must have the ability to simultaneously manage a large and diverse number of tasks and issues with a high degree of accountability and professionalism.
- Must demonstrate the ability to perform work independently in a remote environment, and demonstrate solid organizational skills
- Must have strong analytical skills with the ability to interpret data, identify patterns, and draw meaningful conclusions.
- Must demonstrate proficiency in using Product Life Cycle and related software tools, and data analysis tools.
This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.
e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.
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The Company
What We Do
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Celebrating the beauty of every eye, lip and face is fundamental to our DNA. It’s in our name and inspires us as a company. We are committed to creating a culture internally – and in the world around us – where all individuals are encouraged to express their truest selves, are empowered to succeed and where we do the right thing for people, the planet and animals.
Our deep commitment to inclusive, accessible, cruelty-free beauty has fueled the success of the e.l.f. Cosmetics brand online and at retail since 2004. With the 2020 acquisition of the pioneering clean-beauty brand W3LL People, and the new lifestyle beauty brand Keys Soulcare created with Alicia Keys, we continue to strategically expand our portfolio with brands that support our purpose and values. Our brands are widely available online, and at leading beauty, mass-market, and natural specialty retailers.
