PLM Configuration Controller (KL)

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

The purpose of the Product Lifecycle Management (PLM) Configuration Controller is to provide support to the PLM users, collect metrics, generate reports, audit and maintain data and facilitate the implementation of promotions and product changes. This will enable Cochlear to meet its regulatory and commercial objectives.

The PLM Configuration Controller contributes to a geographically dispersed Product Lifecycle Management (PLM) Configuration Management Team that has global responsibility for setting, maintaining and enforcing product configuration and change management standards across Cochlear.

Key Responsibilities

Accountability 1: PLM System and User Support

• Manage PLM user issues, working with the Configuration Management Team to prioritize and resolve user service calls.

• Monitor and track problems with the completion PLM system tasks.

• Support and work with the PLM users to prioritize the completion of tasks and help ensure a smooth progression of product promotions and changes from proposal to implementation.

• Assist with the development of training material to support the users of the PLM system and the Configuration Management Team.

• Assist the PLM users to ensure the integrity of the data in the PLM system is maintained and soft copy documents stored in accordance with our standards and procedures.

• Manage PLM user issues, working with the Configuration Management Team to prioritize and resolve user service calls.

• Complete any assigned workflow tasks for the creation of new review workflows in the PLM System, conducting part and document quality checks and the correct review team is assigned, ensuring compliance with our standards and procedures.

• Provide support to PLM system users on the correct use of the PLM system.

• Be a PLM system super user who provides support and expert advice to other users.

Accountability 2: Collect PLM Metrics and Generate Reports

• Define the PLM metrics and collection method requirements for the PLM System.

• Generate and distribute regular reports from the PLM System that provide visibility on the status of open workflows.

• Generate and distribute metrics that indicate the status of data and efficiency of the system use.

• Provide visibility of the success or failure against defined KPIs.

• Generate and distribute other reports from the PLM System on request.

• Assist the PLM Configuration Management Team Lead in the design of new reports that can be generated from the PLM System.

Accountability 3: Audit and Maintain the PLM System Data

• Support and work with the PLM users to ensure the integrity of the data in the PLM system is maintained and soft copy documents stored in accordance with the relevant standards and procedure.

• Assist in the conduct of audits of the data within the PLM system to identify areas requiring correction or improvement, such as duplicates, incomplete records, missing documents or approvals.

• Support and work with the Configuration Management Team and PLM users to make corrections to the data in the PLM system to ensure compliance with the relevant standards and procedures.

• Remediate system data to ensure it aligns with current standards and practices.

Accountability 4: PLM Implementation of Promotions and Changes

• Ensure that product implementation into the ERP Systems completed and maintained in accordance with the relevant approved procedures.

• Work with all departments and the Configuration Management Team to support the ongoing use of the PLM system and ERP implementation activities.

• Support and work with the Configuration Management Team to prioritize activities and help ensure a smooth progression of product promotions and changes from proposal to implementation.

• Complete any assigned workflow tasks to route the promotion or change for implementation activities.

Accountability 5: PLM Configuration Management Activity Management

• Support the Configuration Management Team to resolve Cochlear Service Portal Calls that are related to the PLM system.

• Be responsible for the overall performance of one or more Configuration Management activities as assigned.

• Collaborate with other team members to ensure that the assigned activities are being managed and completed within the required timeframes and to the required level of quality.

• Report progress or issues to the PLM Configuration Management Lead.

• Provide support to the Configuration Management Team Lead in identifying and applying any specific project related configuration management requirements.

• Complete other configuration management activities as required.

Key Requirements:

• Possess minimum of Bachelor education in any related field with minimum 2 years of relevant experience as a document controller or similar in any industry.

• Knowledge in change management and document control would be highly preferable with the exposure of working within multinational company.

• Experience with PLM tools i.e PPM, Windchill and Jama would be ideal to have.

• Must be computer literate especially in the usage of MS Office applications.

• Attention to detail as this role would highly involve proofreading in a structured format.

• Strong communication skills with the ability to write clear and concise email as well as managing difficult conversation at any level.

• Experience working with product development configuration and change processes.

• Demonstrated ability to communicate effectively at different levels of the organization and across functional disciplines.

• Expertise in configuration and change management in a product development environment.

• Comfortable to work in a rotational shift pattern in Bangsar South; further information to be shared upon confirmation to progress further.

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. Be part of something purposeful and APPLY now by clicking on the link below and see your career grow!

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

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