Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
Ready to take the first step in your professional journey? Rush Street Interactive (RSI), a leader in the fast-growing iGaming industry, is offering a 12-week internship focused on customer support and player experience.
As a Player Support Intern, you’ll work alongside our Customer Support team to learn how we assist players, resolve concerns, and deliver positive experiences across RSI’s online gaming platforms. You’ll develop practical skills in customer communication, problem-solving, issue documentation, and escalation while gaining experience in a dynamic, technology-driven environment.
You’ll receive guidance from experienced team members, contribute to meaningful customer support initiatives, and gain firsthand insight into how exceptional service builds player trust, satisfaction, and loyalty.
What You'll Do:
- Learn how the Player Support team responds to customer questions and resolves account or platform-related concerns.
- Develop clear, empathetic, and professional communication skills across customer support channels.
- Assist with researching player inquiries, identifying solutions, and escalating more complex issues to the appropriate teams.
- Gain experience documenting customer interactions accurately and following established support procedures.
- Learn how RSI’s systems and tools help the team provide timely and consistent support.
- Contribute to projects designed to improve player satisfaction, support resources, or communication processes.
- Participate in training sessions, mentorship check-ins, and ongoing feedback to support your professional development.
- Build an understanding of customer support operations within a highly regulated and rapidly evolving industry.
- High-performing interns may be considered for future full-time opportunities within RSI’s Customer Support team.
What You'll Bring:
We’re seeking empathetic and motivated individuals who are eager to learn how excellent customer service creates loyal players and supports business success. You may be a great fit if you:
- Have strong written and verbal communication skills
- Enjoy helping others and finding solutions to problems
- Can remain patient, professional, and composed when handling customer concerns
- Are organized and attentive to detail
- Are interested in learning how technology supports exceptional customer experiences
- Can commit to 20–30 hours per week in a hybrid setting
- Are proactive, dependable, and collaborative
- Are comfortable working independently, receiving feedback, and asking questions
No previous iGaming or customer support experience is required—just bring your enthusiasm, empathy, and willingness to learn!
Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! Apply now!
Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.
Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)
Skills Required
- Strong written and verbal communication skills
- Interest in helping others and solving problems
- Ability to remain patient, professional, and composed when handling customer concerns
- Organized and attentive to detail
- Interest in learning how technology supports customer experiences
- Commitment to 20–30 hours per week
- Ability to work in a hybrid setting
- Proactive, dependable, and collaborative approach
- Comfort working independently, receiving feedback, and asking questions
Rush Street Interactive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rush Street Interactive and has not been reviewed or approved by Rush Street Interactive.
-
Healthcare Strength — Core coverage is described as comprehensive, including medical, dental, and vision plans with HSA/FSA options and access to mental-health/EAP resources. Feedback suggests the healthcare offering is a reliable pillar of the total package.
-
Retirement Support — A 401(k) plan with a clear company match and immediate vesting is highlighted across postings and filings. Feedback suggests this creates a competitive and predictable foundation for long‑term savings.
-
Leave & Time Off Breadth — Paid time off, holidays, sick leave, and bereavement are consistently noted, alongside remote/hybrid flexibility. Feedback suggests time‑off breadth and flexibility are strong points of the overall offering.
Rush Street Interactive Insights
What We Do
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. RSI was named the 2022 EGR North America Awards Operator of the Year, Customer Service Operator of the Year, and Social Gaming Operator of the Year. RSI is committed to industry-leading responsible gaming practices and seeks to provide its customers with the resources and services they need to play responsibly. For more information, visit www.rushstreetinteractive.com.
Why Work With Us
RSI is fueled by the people who drive our business day-in and day-out. We're dedicated to treating everyone with respect and trust. We embrace personal freedom and responsibility. We trust our team to make tough decisions - and we empower them to get stuff done. Most importantly, we like having fun along the way.
Gallery
