• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Requirements
• Proficient in both verbal and written communication skills in Indonesian and English.
• Ability to communicate Indonesian and English via email/chat/phone (required to liaise with Indonesian-speaking customers).
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
• Ability to solve and analyze information accurately with appropriate speed and guidelines.
• Team player.
• Those with strong interest in games are preferred.
Benefits
• Medical Reimbursement up to MYR1000 per annum.
Skills Required
- Proficient verbal and written communication skills in Indonesian and English
- Ability to communicate Indonesian and English via email, chat and phone
- Deliver excellent customer service using soft skills
- Multitask and handle multiple concurrent chat and email interactions while managing incoming calls and social media
- Troubleshoot gaming, smartphone, apps, PC and console technical issues from a gamer perspective
- Analyze and solve information accurately and quickly following guidelines
- Team player
- Strong interest in games
What We Do
Side transforms high-performing agents, teams, and independent brokerages into successful businesses and boutique brands that are 100% agent-owned. Headquartered in San Francisco, Side exclusively partners with the best agents, empowering them with proprietary technology and a premier support team so they can be more productive, grow their business, and focus on serving their clients.
Why Work With Us
Led by a team of experienced industry professionals and technology innovators, the Side team is constantly developing technology that improves agent productivity, legal compliance, marketing programs, and customer experience, to support the best-in-breed agents that we partner with.
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