Player Services Coordinator

Job Type: Part-Time

Starting at: $22.74/hour

Do you enjoy helping people, solving problems, and creating memorable guest experiences?

As a Player Services Coordinator, you'll be one of the first points of contact for our guests and play an important role in delivering exceptional service across multiple areas of the resort. No two days are the same. You may assist guests at our service desks, support callers through our contact centre, welcome charter bus groups, activate player rewards memberships, work special promotions, or support ticket sales and entertainment events.

If you're energetic, customer-focused, and enjoy working in a fast-paced environment where every interaction matters, we'd love to hear from you.

• Competitive compensation
• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive, and fun work environment
• Family and friends discounts on travel, technology, food, beverage, and fitness
• Employee recognition programs
• Ongoing development and training opportunities
• Career advancement opportunities across Gateway's properties

• Deliver exceptional guest service while creating positive and memorable experiences for guests.
• Assist guests at Guest Services by answering questions, resolving concerns, and promoting resort amenities and services.
• Enroll guests into the loyalty program, maintain player accounts, and educate members on available benefits, promotions, and offers.
• Handle inbound and outbound guest communications through the Player Services Contact Centre.
• Support reservations and bookings for concerts, hotel stays, transportation, special events, and promotions.
• Execute on-property promotions, contests, tournaments, and special events.
• Welcome charter bus and tour groups and provide information, and assistance upon arrival.
• Support Box Office operations, including ticket sales, event information, and complimentary ticket redemption.
• Resolve guest concerns professionally and efficiently while ensuring a positive outcome whenever possible.
• Maintain promotional inventories, supplies, and supporting documentation.
• Collaborate with multiple departments to ensure a seamless guest experience.

• Exceptional customer service and communication skills.
• Previous experience in hospitality, tourism, entertainment, retail, contact centre, or customer service environments is considered an asset.
• Strong computer skills and comfort learning multiple software applications.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional, positive, and approachable attitude.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexible availability to work days, evenings, weekends, and holidays as required.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contributions, and having opportunities for growth across our properties.

Our employees thrive through ongoing training, development programs, and leadership opportunities while working in a dynamic entertainment environment. Whether you're helping guests enjoy a concert, assisting with a promotion, welcoming a tour group, or resolving a guest concern, you'll play an important role in creating memorable experiences every day.

Apply Now!

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy. 

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.