Fraud Detection: Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis of real-money transactional data.
KYC & Compliance: Conducting rigorous KYC (Know Your Customer) procedures to verify player identities and assess risk levels, including processing profiles and conducting Enhanced Due Diligence (EDD) for high-value accounts.
Risk Mitigation: Ensuring document integrity and strict compliance with global regulatory policies, coordinating with legal and risk teams to neutralize potential threats.
Payment Management: Managing the end-to-end payment lifecycle, including processing withdrawals, verifying deposits, reconciling invoices, and making critical decisions on account redemptions and bonus eligibility.
AML Monitoring: Reviewing transaction reports for suspicious activity and performing deep-dive investigations to identify money laundering, bonus abuse, or other financial anomalies.
Cross-Department Support: Assisting Customer Support and Finance departments with payment-related queries and investigating system discrepancies.
Policy Evolution: Collaborating with internal teams to evaluate operational policies, ensuring they remain robust against evolving industry risks.
Reporting: Providing accurate, up-to-date records of customer cases and monitoring the status of high-priority investigations.
Independent Decision Making: Reporting operational or system issues promptly while making day-to-day decisions with minimal supervision to ensure smooth operational flow.
Experience: Minimum of 2+ years in a KYC, Payments, or Risk Specialist role within the iGaming sector.
Education: Bachelor’s degree preferred, or a minimum of 2 years of completed higher education.
Market Knowledge: Specific experience dealing with USA or European regulated gaming markets is highly desirable.
Communication: Fluent in written and spoken English, capable of communicating complex risk issues in a business environment.
Efficiency: Ability to multitask, prioritize, and manage time effectively in a fast-paced office setting.
Analytical Mindset: Strong problem-solving abilities with a keen eye for detail and data patterns.
Resilience: The ability to stay calm and focused under pressure, especially during high-volume periods or complex investigations.
Proactive Growth: A proactive approach to work, suggesting improvements to internal systems and fraud detection logic.
Commercial Awareness: A solid understanding of the broader business impact of payment processing and risk management.
Top Skills
What We Do
Patrianna is a super fast-growing product development company headquartered in Gibraltar with colleagues around the world. We are looking for exceptional, smart talent striving to be number one. Motivated and capable of scaling up business functions at pace through domain expertise and a desire to continuously improve.
.png){kind=logo}
