Player Development Manager

Posted 25 Days Ago
Be an Early Applicant
Northwood, IA, USA
In-Office
Senior level
Gaming
Boyd operates 28 gaming entertainment properties in NV, IL, IN, IA, KS, LA, MS, MO, OH, & PA.
The Role
The Player Development Manager creates programs to foster guest loyalty, leading hospitality staff, managing performance, and ensuring compliance with gaming regulations to maximize revenue.
Summary Generated by Built In
Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for assisting in the creation of player development programs that acquire and maintain new and existing business and guest loyalty. Provide strategic leadership and direction for the hospitality and players club staff to increase overall gaming revenue.

  • Assist in the development of short- and long-range strategic marketing plans that establish measurable goals and objectives for the player development department utilizing the budget.
  • Maintain acquisition programs that are responsive to changes in the current market

that recruit high-level players through various direct sales activities (i.e. direct

marketing, promotions, referrals, on/offsite events and personal contact).

  • Provide training on programs for hospitality staff that are specifically geared towards rated players by creating profiles that communicate such ratings to the hospitality staff.
  • Manage performance of hospitality staff and player’s club including hiring, scheduling, development, evaluation and discipline.
  • Ensure compliance with gaming regulations, company policies and procedures within the department.
  • Issue complimentary services consistent with company policy and monitor all practices.
  • Review player issues with host and club staff to ensure the highest level of guest satisfaction and procedural compliance.
  • Respond to guest special requests or complaints and create resolution.
  • Represent the company in public relations and marketing efforts, generating new and repeat business and helping to re-affirm the goals and objectives of the company

Qualifications

  • Bachelor’s Degree in Marketing, Sales, or related field, or equivalent work experience.
  • 5 to 7 years marketing management experience with casino marketing experience a plus (+).
  • Strong organizational and communication skills.
  • Proficient in MS office products.
  • Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Skills Required

  • Bachelor's Degree in Marketing, Sales, or related field, or equivalent work experience
  • 5 to 7 years marketing management experience
  • Strong organizational and communication skills
  • Proficient in MS office products
  • Must be able to obtain/maintain required certifications and licenses

Boyd Gaming Corporation Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boyd Gaming Corporation and has not been reviewed or approved by Boyd Gaming Corporation.

  • Leave & Time Off Breadth Paid time off plus a dedicated Volunteer PTO program and paid holidays/vacation provide multiple avenues for time away and community engagement.
  • Flexible Benefits Multiple medical plan tiers (e.g., Bronze/Bronze Plus/Silver/Gold/PPO), dental/vision, HSAs/FSAs, and voluntary protections offer meaningful choice, with core options available to team members averaging 30+ hours and tailored offerings for some part‑time roles.
  • Career-Linked Recognition & Rewards Tuition reimbursement, student‑loan repayment, and scholarships create clear education pathways tied to employment, adding long‑term value for those who meet tenure requirements.

Boyd Gaming Corporation Insights

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The Company
HQ: Las Vegas, NV
5,092 Employees
Year Founded: 1975

What We Do

Boyd Gaming Corporation is one of the nation’s leading casino entertainment companies, but we’re so much more than that! We're a billion-dollar, publicly-traded company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our beginnings in the 1970s, we made a commitment to our guests, employees, and communities to create a culture and an operating style built around that of a family-owned business. Even as a public company operating in a highly competitive industry, the Boyd Style of hospitality continues to define us. We currently own and operate 28 gaming properties in ten states: Aliante, Cannery, Eastside Cannery, Gold Coast, The Orleans, Sam’s Town, Suncoast, California, Fremont and Main Street Station in Las Vegas; Jokers Wild in Henderson, NV; Blue Chip in Michigan City, IN and Belterra Casino Resort in Florence, IN; Par-A-Dice in East Peoria, IL; Diamond Jo Dubuque in Dubuque, IA and Diamond Jo Casino in Northwood, IA; Belterra Park in Cincinnati, OH; Kansas Star in Mulvane, KS; Ameristar Kansas City in Kansas City, MO and Ameristar St. Charles in St. Charles, MO; Valley Forge in King of Prussia, PA; Sam’s Town in Tunica, MS and IP Biloxi in Biloxi, MS; Amelia Belle in Amelia, LA, Treasure Chest in Kenner, LA, Delta Downs in Vinton, LA, Evangeline Downs in Opelousas, LA, and Sam’s Town in Shreveport, LA. Each is distinguished not only by the quality of its amenities but also by the exceptional customer service our guests have come to expect from a Boyd Gaming property.

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