Player Development Executive

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Player Development Executive, you will play a key role in the growth and development of our VIP user base. You'll be responsible for driving net revenue through proactive sales tactics while promoting outstanding VIP service to new and existing VIP customers. When joining us, you'll also collaborate with other departments such as Fraud, CX, Compliance, Marketing, and Product Operations to consult, execute, and resolve multifaceted player-facing issues.
What you'll do as Player Development Executive

• Create strong, authentic, and trusted Player relationships.
• Compile Player feedback to support improvements to the platform and identify commercial opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.
• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
• Maintain and enhance relations with existing DraftKings Sportsbook customers.
• Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals & business objectives.
• Review and approve player comps based on established customer policies.
• Participate in the escalation process including working with clients and other DK departments to resolve client cases.

What you'll bring

• Have a passion for improving the customer/player experience, solving problems, and driving positivity amongst the team.
• Experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
• Thorough understanding of Sports Betting markets and other related products.
• Strong desire to teach and coach a team to deliver quality customer experience and consistent sales techniques.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency.
• Knowledge and ability to increase revenues and control expenses.
• Bachelor's Degree in Business, Marketing or related field and 5 years related experience in the Gaming, Hospitality, Sales, and/or Marketing industry.
• Must be able to obtain and maintain required State Gaming Licenses.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
If this job posting does not include compensation information, this is due to a technical error that our team is working to resolve! We will repost this position with compensation information as soon as it is resolved. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.