The Role
Provide outstanding guest service at a bouldering gym: greet guests, handle transactions, memberships and event bookings, maintain facility, manage climbing safety, assist with pro shop sales, lead introductory adult and youth climbing courses, and use Paycom, Google Suites, Rock Gym Pro, and Basecamp. Weekend and minimum-hour availability required.
Summary Generated by Built In
Overview:
A Bouldering Gym Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to everyone who walks through our doors.
Responsibilities:
- Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others;
- Greets customers and responds to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner;
- Facilitates in-person and online transactions, event bookings, memberships, and sales initiatives;
- Executes tasks related to general upkeep and maintenance of the facility;
- Manage the inherent risks involved with climbing & training;
- Have a high level of product knowledge of gym offerings including day use, memberships, Programs, Yoga & Fitness, and gym events;
- Assist customers with Pro Shop products and questions about climbing gear;
- Lead introduction adult and youth climbing courses in accordance with Sender One’s policies;
- Complete department & operations checklist(s) in a timely manner;
- Knowledge and utilization of the following systems: Paycom, Google Suites, Rock Gym Pro, and Basecamp.
- Ability to lift and carry a minimum of 50 lbs;
Profile:
- Passionate about climbing, working with kids, and instructing;
- Ability to harness imagination and find novel approaches to overcome challenges;
- Willingness to learn and grow from challenges, seeing tasks through to completion;
- Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;
- Work with a team, provide support to fellow team members, share ideas, and earn trust;
- Self-directed and has the drive to grow professionally.
Industry Experience:
- Familiar with the fundamentals of climbing.
- Experience coaching and instructing preferred.
Time Commitment:
- Must be fully available to work at least one weekend day per work week (Sun - Sat);
- Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat);
- Must be able to attend the Mandatory All Staff Quarterly meeting.
Skills Required
- Knowledge and utilization of Paycom, Google Suites, Rock Gym Pro, and Basecamp.
- Ability to lift and carry a minimum of 50 lbs.
- Must be fully available to work at least one weekend day per work week (Sun - Sat).
- Must be able to work a minimum of 16 hours or 2 shifts per work week.
- Must be able to attend the Mandatory All Staff Quarterly meeting.
- Familiarity with the fundamentals of climbing.
- Experience coaching and instructing.
- Ability to lead introductory adult and youth climbing courses in accordance with company policies.
- Passion for climbing and working with kids (customer-facing instructional role).
- Ability to manage inherent risks involved with climbing and training.
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The Company
What We Do
Sender One is a premier indoor rock climbing operator in Southern California dedicated to helping people discover themselves and connect with others. They provide world-class facilities featuring top rope and lead climbing, bouldering, and a dedicated fitness and yoga studio, along with 'Sender City,' an interactive climbing experience designed for kids, families, and birthday parties.
