Job Description:
About Dentsu
As champions for meaningful progress, we help our clients to win, keep and grow their best customers with best-in-class services and solutions in media, CXM, and creative. We all are striving to be a force for good — for our people, for our clients, for the industry and for our society. We keep our people at the centre, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
With more than 66,000 dedicated specialists teaming across 143 markets, our ‘8 ways’ shape and guide the way we do things here, so that, together, we can achieve the ‘never before’ for our clients, for society and for each other. We dream loud. We inspire change. We team without limits. We all lead. We make it real. We climb high. We choose excitement. We are a force for good. We are dentsu.
Role purpose
Provide end to end support for the major ERP platforms in the Northern Europe cluster. Symsys, Marathon, Workbook and Maconomy
Delivers local application services to the business within agreed SLAs
Contributes to projects as a system Subject Matter Expert
Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is upheld for all supported applications and systems
Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
Maintains quality checks on releases and records those that directly or indirectly cause support Incidents
Ensure the different business processes and platforms in use increase value, reduce complexity and meet the predetermined KPIs
Key accountabilities
Responsible for the timely resolution of issues and changes within the systems of scope
Together with the business find areas of further improvement and drive system enhancements
Bridge the gap between our business and the solution provider to ensure the systems serve their purpose
Professional skills
Basic understanding of service management and DevOps principles and best practices (ITIL and CI)
Ticket governance
SAAS principles and best practices
Quality management principles and best practices (ISO 9001)
Strong knowledge of Cloud Infrastructure principles and best practices
Dutch language proficiency
Key Experiences
B.A./B.S. degree (or comparable knowledge) in computer science (or a related field) and /or
Over 3 years IT Support experience
Working in an international and cross-cultural organisation
Broad technical expertise combined with strong communication capabilities to make the user feel understood
Strong change management experience to ensure that Processes and Technology are not just deployed, but deployed and embedded into the organisation
What do we offer?
3 extra days off (yes, at dentsu we take your well-being very seriously) - next to 25 annual holiday days off there are 3 Well-being Days;
2 Social Impact Days - you can volunteer for the cause of your choice;
Extensive learning and development possibilities - wide range of in person and online training courses;
Clear career progression - you can grow towards a Lead position; Needless to say that besides the vertical growth in your role there is plenty of opportunity to grow horizontally as well;
Plenty of room for socializing and other cool things besides work, such as Friday afternoon gatherings, boot camps, boxing lessons, karaoke, a game of pool or table tennis and the well-known dentsu parties;
A hybrid work model, we work 3 days at the office, 2 days at home;
And, of course, a good salary and excellent fringe benefits.
Location:
AmsterdamBrand:
Global TechnologyTime Type:
Full timeContract Type:
PermanentSimilar Jobs
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What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
