Platform/Application Support Analyst

Job Description:

Key responsibilities:Technical & Operational Support:

• Serve as the primary point of contact for first-tier support for Microsoft Dynamics 365 Navision / Business Central, Sage 100C/300 Payroll, Chase Software
• Manage and triage internal IT support tickets, ensuring timely resolution and escalation to vendors or internal IT support as needed.
• Troubleshoot system issues, coordinating with internal IT and external vendors to resolve problems efficiently.
• Assist in supporting and monitoring business-critical applications.
   

System Implementation & Integration:

• Assist in system configuration, testing, and deployment for financial, HR, and operational platforms.
• Contribute to system integration projects between financial, HR, media, and other business applications.
• Support project execution

Data & Reporting:

• Contribute to developing, maintaining, and enhancing Power BI dashboards and financial reports to provide business visibility. (Desired, but acceptable if not included)
• Perform data extractions from various systems for reporting purposes.
• Support data validation, cleansing, and reconciliation efforts to improve reporting accuracy.
• Collaborate with finance & other teams to ensure accurate system data for budgeting and forecasting etc.
   

Automation & Process Optimization:

• Support Robotic Process Automation (RPA) initiatives, assisting in the automation of repetitive business processes.
• Work with IT teams to identify and implement opportunities for process automation across various business platforms.
• Create and maintain documentation for automated processes.
• Assist in the implementation of workflow automation solutions to streamline business operations.
   

Cloud & IT Infrastructure Support:

• Monitor and optimize Azure/cloud costs for SSA-hosted resources.
• Assist in server maintenance, IT asset management, and cybersecurity initiatives.
• Work with IT teams to ensure proper user access controls and security compliance.
• Support user management and role assignments in OKTA and other identity management systems.
   

Skills & Qualifications:

• Degree or diploma in Information Technology, Business Systems, Finance Technology, or a related field.
• Relevant coursework, internships, or personal projects demonstrating experience with business systems, ERP support, or IT service management.
• Experience with Microsoft Dynamics 365 Business Central, Sage or other business enterprise systems is highly desirable.
• Strong troubleshooting, analytical, and coordination skills.
• Basic SQL query writing skills for data retrieval and analysis.
• Experience creating and maintaining reports and dashboards in Power BI.
• Familiarity with RPA tools such as UiPath, Power Automate, or similar.
• Understanding of basic cloud computing concepts, particularly within the Microsoft Azure & Google Cloud environments
• Basic understanding of IT asset management and security best practices.
• Ability to manage multiple priorities, work collaboratively, and support end-users effectively.
• Strong attention to detail.
• Ability to learn quickly and adapt to changing technologies.
• Customer service orientation.
   

Preferred Attributes:

• Passion for technology, automation, and continuous improvement.
• Strong problem-solving mindset with the ability to work under pressure.
• Excellent communication and stakeholder management skills.
   

Performance Metrics:

• Timely resolution of IT support tickets.
• Accuracy and efficiency of system implementation and integration tasks.
• Quality and accuracy of data reports and dashboards.
• Contribution to successful automation initiatives.
• Effective management of cloud resources and IT infrastructure.

Location:

Cape Town

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent