Platform Technical Operations Lead

Posted 2 Days Ago
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Basel, Basel-Stadt, CHE
In-Office
Senior level
Healthtech • Biotech • Pharmaceutical
The Role
Leads operations, reliability, automation, monitoring, lifecycle management, and L2/L3 support for scientific computing platforms across AWS, on-premises, and hybrid environments. Oversees incident response, root cause analysis, infrastructure upgrades, operational readiness, and integration of scientific applications, HPC, GPU, and AI/ML workloads. Provides technical direction, mentoring, and coordination for engineers and contractors while improving platform supportability and reducing operational toil.
Summary Generated by Built In

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche!


Advances in AI, data, and computational sciences are transforming drug discovery and development. Within Roche’s Computational Sciences Center of Excellence, Scientific Computing provides the scalable computing platforms and infrastructure that enable researchers across pRED and gRED to accelerate data-driven science and AI/ML workloads.


The Software Engineer (Platform TechOps Lead) provides senior technical leadership for the operation, reliability, and lifecycle management of Scientific Computing platforms and services across AWS, hybrid infrastructure, and specialized scientific computing environments. The role leads complex L3 and selected L2 support, drives automation and operational improvements, and provides technical direction to junior engineers and contractors.

The Opportunity
  • Provide technical leadership for Scientific Computing platform operations, complex L3 escalations, selected L2 support, and continuous improvement, while helping establish scalable support practices, runbooks, escalation paths, operational readiness, and knowledge transfer.
  • Build automation, tooling, observability, monitoring, and alerting capabilities that reduce operational toil and improve platform reliability, supportability, maintainability, and service health.
  • Provide technical leadership for AWS, on-premises, and hybrid compute, storage, networking, and platform services, including upgrades, migrations, lifecycle activities, and integration of scientific applications and services.
  • Participate in incident response and root cause analysis, ensuring lessons learned translate into durable platforms and operational improvements.
  • Support data lifecycle, access, identity, and integration requirements across Scientific Computing services.
  • Partner closely with Engineering and other technical teams to ensure new capabilities are operationally ready and supportable, while providing technical direction, mentoring, and work coordination for junior engineers and contractors.

Who You Are
  • Bachelor’s or Master's degree in computer science, engineering, computational science, a related field, or equivalent experience. Typically 4-7 years of relevant professional experience with a bachelor’s degree, with equivalent experience considered for advanced degrees or comparable practical experience.
  • Experience supporting infrastructure and platforms across cloud and on-premises environments, with strong experience in Amazon Web Services and a strong understanding of Linux systems, networking, storage, compute, distributed systems, and cloud infrastructure concepts.
  • Experience providing technical leadership for complex production platforms or infrastructure services, including leading technical discussions, establishing operational practices, and coordinating work across multiple contributors.
  • Software development or scripting experience using languages such as Python, Go, or Bash, together with infrastructure-as-code, configuration management, and machine image automation technologies such as Terraform, Terragrunt, AWS CloudFormation, Ansible, and Packer.
  • Experience with containers and orchestration technologies such as Docker, Kubernetes, and Helm, as well as CI/CD and GitOps practices using technologies such as GitLab CI/CD, ArgoCD, or similar.
  • Experience with monitoring and observability technologies such as Grafana, Prometheus, Loki, or similar, including troubleshooting complex production issues, leading incident and root cause analysis activities, and translating recurring operational issues into automation, platform improvements, documentation, or engineering requirements.
  • Ability to collaborate effectively across engineering, infrastructure, security, support, and scientific teams.
  • Experience with High Performance Computing (HPC) or other large-scale shared compute environments, including familiarity with workload schedulers such as Slurm and cloud-based HPC platforms such as AWS ParallelCluster is preferred.
  • Experience supporting scientific applications, research computing, GPU, or AI/ML workloads is preferred.

 

 

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Skills Required

  • Bachelor’s or master’s degree in computer science, engineering, computational science, a related field, or equivalent experience
  • Typically 4–7 years of relevant professional experience with a bachelor’s degree, or equivalent experience
  • Experience supporting infrastructure and platforms across cloud and on-premises environments
  • Strong experience with Amazon Web Services
  • Strong understanding of Linux systems, networking, storage, compute, distributed systems, and cloud infrastructure
  • Experience providing technical leadership for complex production platforms or infrastructure services
  • Software development or scripting experience using Python, Go, or Bash
  • Experience with infrastructure-as-code, configuration management, and machine image automation technologies such as Terraform, Terragrunt, AWS CloudFormation, Ansible, and Packer
  • Experience with Docker, Kubernetes, Helm, CI/CD, and GitOps practices
  • Experience with GitLab CI/CD, ArgoCD, or similar technologies
  • Experience with monitoring and observability technologies such as Grafana, Prometheus, and Loki
  • Experience troubleshooting complex production issues and leading incident and root cause analysis activities
  • Ability to collaborate across engineering, infrastructure, security, support, and scientific teams
  • Experience with High Performance Computing or other large-scale shared compute environments
  • Familiarity with workload schedulers such as Slurm and cloud-based HPC platforms such as AWS ParallelCluster
  • Experience supporting scientific applications, research computing, GPU, or AI/ML workloads

Roche Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.

  • Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
  • Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
  • Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.

Roche Insights

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The Company
Provincia de Buenos Aires
93,797 Employees
Year Founded: 1896

What We Do

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).

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