Senior Platform Technical Analyst

The Digital Initiatives Team is seeking a Senior Platform Technical Analyst to join our Segment Tech function at MBPS. In this role, you will play a key role in supporting and enhancing our Adobe Experience Manager (AEM) platform. The ideal candidate will have proven experience administering AEM within an AWS environment and a strong understanding of platform operations, user management, and system optimization. This role involves maintaining and scaling our existing AEM infrastructure, supporting asset and content delivery, managing dispatcher configurations, and ensuring platform performance and security. If you're passionate about digital platforms and thrive in a dynamic, collaborative environment, we invite you to join our team and help drive innovative digital solutions.

Position Responsibilities

• Ensure optimal performance, availability, and reliability of AEM environments (Author, Publisher, Dispatcher).
• Provide expert-level troubleshooting and support during deployments, upgrades, and testing cycles.
• Collaborate with vendor-managed services and internal infrastructure teams for SSL certificate renewals, patching, and system upgrades.
• Lead incident response efforts, including root cause analysis and preventive action planning.
• Perform routine maintenance tasks such as package cleanups, dispatcher cache purging, and log rotation.
• Enforce deployment governance policies aligned with enterprise change management frameworks.
• Review deployment requests for completeness, technical accuracy, and compliance with standards.
• Design and implement automation solutions to streamline platform operations and reduce manual effort.
• Develop custom monitoring scripts and dashboards using tools like PowerShell, shell, curl, and third-party platforms (e.g., Splunk, New Relic).
• Track KPIs and deployment metrics to ensure SLA compliance.
• Maintain comprehensive documentation including SOPs, runbooks, and troubleshooting guides.
• Serve as a liaison between application teams, release engineering, and platform support to ensure alignment and transparency.
• Mentor junior analysts and contribute to a culture of continuous learning and process improvement.

Required Qualifications

• Years of Experience: 7–10 years in platform engineering, system administration, or enterprise application support.
• Specific Experience: Proven experience managing Adobe Experience Manager (AEM) environments, including Author, Publisher, and Dispatcher components.
• Technical Expertise:
  • Deep understanding of AEM platform architecture, dispatcher configurations, package management, and SSL lifecycle.
  • Proficiency in automation and scripting (Power Automate, Bash, PowerShell, curl).
  • Familiarity with Python, JavaScript, or Groovy for advanced automation.
  • Experience with enterprise change management platforms (ServiceNow, Jira).
  • Knowledge of monitoring tools (New Relic, Splunk, Datadog).
• Education: Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• Licenses: Not required.
• Work Setup: [Indicate shift schedule, work set-up, and location here — e.g., Day shift, Hybrid, Quezon City].

Preferred Qualifications

• Experience designing and implementing multi-tool automation frameworks.
• Exposure to cloud platforms (AWS or Azure) for hosting and scaling AEM.
• Familiarity with CI/CD pipelines and tools like Adobe Cloud Manager, Jenkins, or GitHub Actions.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].